Graduate Diploma - Applied Management
Otago Polytechnic Auckland International Campus
2018
KANIKA CHOPRA
East Tamaki,AUK
Summary
As a motivational leader, I possess advanced supervisory, team building, and customer service skills. I am skilled in solving organizational problems and have a track record of stepping into roles and quickly bringing about positive changes that drive company success. My focus is on attentively assisting the general manager, team members, and clients while identifying opportunities for improvement. I am highly organized and proficient in prioritizing tasks and managing deadlines. I am committed to maximizing employee engagement and performance by utilizing training, monitoring, and morale-building techniques.
Education
Bachelor's - Journalism and Mass Communication
BanksideGuru Gobind Singh Indraprastha University
2014
Skills
- Administrative support
- Customer relations
- Microsoft Office expertise
- Stakeholder Management
- CRM and office management software
- Scheduling and calendar management
- Training and coaching
- Banking operations
- Accounts payable and receivable
- Report writing
- Senior leadership support
Timeline
Office Manager
Summerset Retirement Village
09.2021 - Current
Receptionist
Summerset Retirement Village
05.2021 - 08.2021
Property Administrator
Waldorf Bankside
04.2019 - 07.2020
Assistant Manager
Restaurant Brands, KFC
03.2019 - 04.2021
Team Administrator
Savills Nz
09.2018 - 11.2018
Graduate Diploma - Applied Management
Otago Polytechnic Auckland International Campus
Bachelor's - Journalism and Mass Communication
BanksideGuru Gobind Singh Indraprastha University
Work History
Office Manager
Summerset Retirement Village
Ellerslie , Mount Wellington
09.2021 - Current
- Developed and implemented procedures to ensure efficient workflow in the office by managing diaries.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or irregularities and successfully reduced debt by $85,000 within three months.
- Prepared agendas for AGM, weekly & monthly meetings and recorded minutes during those sessions.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Reviewed invoices for accuracy to identify cost savings by $18,000.
- Regular meetings were conducted with clients to discuss any issues or concerns regarding their living and financial conditions after changes in their level of care.
- Provided customer service support to clients by responding to inquiries promptly.
- Handled confidential company information by established protocols.
- Acted as liaison between management team members, staff, and external vendors.
Receptionist
Summerset Retirement Village
Ellerslie, Mount Wellington
05.2021 - 08.2021
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Received parcels, routed mail and opened packages for staff.
- Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
- Greeted customers, answered general questions and directed to appropriate locations.
Assistant Manager
Restaurant Brands, KFC
03.2019 - 04.2021
- Realigned workflows with changing business demand by evaluating processes and employee strengths.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised a successful team of 21 team members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Property Administrator
Waldorf Bankside
Auckland CBD
04.2019 - 07.2020
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Met with prospective tenants to show property and assess applications or sign leases.
- Advertising and letting properties for rent.
- Handling day to day operations.
Team Administrator
Savills Nz
Auckland CBD
09.2018 - 11.2018
- Gathered, distributed and maintained all the materials for marketing plans also assisted in preparing the Marketing Budget.
- Completed administrated projects using various software programs, including Mailbomb, Gateway and maintained property database.
- Designed property listings, advertisements on Trade Me, LinkedIn and other real estate websites.
- Scheduled conference calls, reserved meeting spaces and sent invitations to participants to make arrangements for meetings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
References
References available upon request.
Overview
6
6
years of professional experience
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