Kanupreet Pannu

• Customer Engagement: Handle inbound and outbound calls from IAG customers, proactively identifying their personal needs and value-add opportunities, fostering positive customer relationships.
• Customer Service Excellence: Provide exceptional customer service experiences that exceed expectations, effectively resolving customer queries and providing appropriate solutions, ensuring high levels of satisfaction.
• Collaboration and Coordination: Coordinate with Underwriting team to identify and implement best solutions for customers' personal insurance needs, ensuring optimal outcomes.
• Technical Knowledge Management: Develop and maintain comprehensive insurance product and systems technical knowledge, staying updated with risk and compliance requirements to provide accurate and informed assistance to customers.
• Data Accuracy and Integrity: Ensure accuracy and completeness of customer information, maintaining data integrity and compliance with regulatory standards.
• Team Collaboration: Actively participate as a constructive contributor within immediate team and across IAG colleagues, aligning efforts to deliver on organizational purpose and strategy.
• Critical Thinking and Problem-Solving: Utilize critical thinking to analyze problems, evaluate solutions, and make informed decisions, contributing to effective problem resolution and decision-making processes.
• Organizational and Time Management: Demonstrate strong organizational and time management skills, efficiently managing multiple projects and tasks to meet deadlines and deliver results.

Comprehensive Training Approach:

· Implemented nutritional guidance alongside physical training plans for comprehensive client wellness.

Instruction and Coaching:

· Instructed clients on exercise physiology and proper lifting techniques, ensuring safety and efficacy.

Client Engagement and Retention:

· Increased client retention through consistent communication, motivation, and support.

Group Fitness Development:

· Anticipated member needs to develop appropriate group fitness programs, exceeding expectations.

Customer Service Management:

· Monitor and analyze team members' customer service performance, developing actionable plans for retail improvement.

· Enhance customer experience and boost sales by developing expertise in retail, OTC, and beauty products.

Business Strategy and Planning:

· Collaborate with owners to develop a challenging yet achievable Store Business Plan, considering market conditions and customer preferences.

· Analyze company business reporting to drive store sales conversion and exceed budgetary targets through effective leadership and customer service.

Operational Excellence:

· Implement robust strategies, budgeting, and performance goals/KPIs for stores, teams, and individuals, ensuring regular review and monitoring of performance.

Merchandising and Inventory Management:

· Control store inventory, review cash handling and operations reports to maintain accuracy and efficiency.

Employee Development and Engagement:

· Implement innovative programs to increase employee loyalty and reduce turnover.

· Develop staff training programs, resulting in improved product knowledge and enhanced selling skills.

· Initiate mentoring programs to capitalize on individual strengths and improve areas of weakness.

Sales and Revenue Growth:

· Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.

· Achieve monthly performance goals by setting clear objectives for employees and providing regular progress updates during team meetings.

Vendor Relations and Customer Support:

· Establish positive relationships with vendors, negotiate favorable terms, and ensure timely delivery of merchandise orders.

· Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Fitness Guidance and Support:

· Assisted members in achieving fitness goals, focusing on body control, balance, mental wellness, and muscle strength.

· Guided members through flowing sequences to increase flexibility and joint mobility.

Client Base Management:

· Established and maintained a loyal Pilates client base through effective training and personalized attention.

Education and Awareness:

· Educated members on current health and fitness trends, empowering informed decisions.

Group and Private Sessions:

· Provided inclusive and personalized training experiences through private and group sessions.

Client Relationship Building:

· Cultivated lasting relationships with clients by delivering exceptional service, fostering loyalty, and generating repeat business opportunities.

Quality Assurance and Customer Satisfaction:

· Maintained high-quality standards across all work aspects, ensuring customer satisfaction at every touchpoint throughout the business journey.

Goal Setting and Progress Monitoring:

· Collaborated with supervisors to set clear goals, establish priorities, and monitor progress, ensuring successful completion of tasks and projects.

Data Analysis and Reporting:

· Utilized company reports to analyze sales, gross profit, and inventory activities, informing strategic decision-making and optimizing business performance.

Expertise and Training:

· Demonstrated extensive knowledge of products and services, delivering exceptional customer service, and fostering a welcoming environment.

· Gained experience in banking and provided support in financial transactions as needed.

Training and Leadership:

· Trained new staff according to Farmers' policies and procedures, ensuring adherence to company standards and best practices.

· Received training in the Loss Prevention department, contributing to the security and safety of store assets.

· Headed sales meetings in the absence of the manager, ensuring smooth operations and task execution.

· Received training in various areas of store management, enhancing leadership and managerial skills.

Merchandising and Inventory Management:

· Controlled stock takes and managed teams to ensure accurate inventory management, minimizing stock loss and maximizing efficiency.

Kitchen Management:

· Managed kitchen staff to ensure efficient food production and timely delivery of high-quality dishes, maintaining operational excellence.

Cost Management:

· Maximized profitability by effectively managing food costs through portion control and waste reduction strategies.

Operations Oversight:

· Oversaw scheduling, inventory management, and supply ordering to maintain a fully stocked kitchen and streamline operations.

Menu Development:

· Spearheaded menu development and planning, introducing innovative dishes to enhance the culinary experience and attract customers.

Vendor Relations:

· Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies to optimize cost-efficiency.

Community Engagement:

· Participated in community outreach events such as charity dinners or fundraisers, contributing to the local community while promoting brand awareness.

Promotional Initiatives:

· Implemented special events promotions such as theme nights or cooking demonstrations to attract new clientele and boost sales revenues.