KANWAR DHILLON
Auckland,AUK
Summary
Results-driven professional with over 11 years of experience in logistics, business analysis, process improvement, project management and sales, seeking for the next step in the career. Proven track record in identifying inefficiencies, implementing solutions, and driving performance improvements across various industries. Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve business objectives. As a results-oriented achiever, consistently exceeding targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Harcourts & Century 21
11.2019 - Current
- Perform comprehensive market analysis to identify investment opportunities, utilizing data-driven insights to inform client decisions.
- Develop and maintain a CRM database, analyzing customer trends to optimize sales strategies.
- Daily Prospecting (telemarketing, door-knocking, cold calling, communicating with clients).
- Self-motivated to grow own business.
- Create detailed property valuation reports, synthesizing market data and property features.
- Implement process improvements in client management, resulting in a increase in client satisfaction scores.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Operational specialist
Larboard International
01.2019 - 10.2019
- Managed Import Air and Sea Operations, ensuring compliance with local import laws and regulations.
- Conducted thorough analysis of operational processes, identifying and resolving bottlenecks to improve efficiency.
- Liaised with international teams to streamline cross-border operations, improving communication and reducing errors.
- Analyzed customer data to identify patterns and preferences, leading to improved service offerings and increased customer satisfaction.
- Developed and maintained a comprehensive incident management system, reducing resolution time.
- Created and optimized transport order processes, enhancing on-time delivery rates.
- Local import laws, handling claims and apply bio-security clearances.
Performance Improvement Specialist
DHL
08.2018 - 12.2018
- Led data-driven performance improvement initiatives, resulting in increase in operational efficiency.
- Process Mapping.
- Support project portfolio and country initiatives.
- Spearheaded cross-functional process optimization projects using DMAIC methodology.
- Utilized data mining techniques to identify trends, providing actionable insights to management.
- Developed KPI dashboards to track and analyze company-wide performance metrics.
- Act as coach for the team and provide trainings.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Version control documents and maintain compliance requirements.
- Conducted internal audits across all departments to ensure compliance, identify gaps, and maintain operational efficiency.
- Developed KPI dashboards to track and analyze company-wide performance metrics.
Senior Import Operations Specialist
DHL
01.2013 - 07.2018
- Looking after trade lanes, liaise with origin teams and providing client services.
- Prepare and process all necessary documentation, including. permits, customs declarations, invoices, packing lists and shipping instructions.
- Handling Import Air and Sea Operations.
- Designed and implemented new work instruction documents to improve process consistency.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
- Maintained performance dashboards to monitor KPIs and drive continuous improvement.
- Local import laws, handling claims and apply bio-security clearances.
- Managed relationships with overseas suppliers, fostering strong partnerships for long-term success.
- Analyzed monthly profit and loss reports, identifying cost-saving opportunities that resulted in reduction in operational expenses.
- Create transport orders for timely delivery of the shipments.
Education
Diploma in Business Level 6 -
Bay of Plenty Polytechnic
Tauranga, BOPBachelors of Business Information -
Auckland University of Technology
10.2024
Skills
- Data Analysis & Visualization- Excel, SQL, Power BI
- Process Modeling: BPMN, Visio, Signavio
- Project Management: MS Project
- ERP Systems: SAP, Cargowise, MRI Vault
- Process Mapping & Optimization
- Stakeholder Management
- Requirements Gathering
- Business Process Modeling
- Performance Metrics & KPIs
- Risk Assessment & Mitigation
Certification
- Certified International Forwarder
- Master Bronze in First Choice (Analysis and problem-solving)
- Licensed Real Estate Salesperson
References
Available on Request
Professional Development
Currently enhancing skills in data visualization, statistical analysis, and machine learning techniques. Actively participating in business analysis workshops and webinars to stay current with industry trends.
Timeline
Real Estate Agent
Harcourts & Century 21
11.2019 - Current
Operational specialist
Larboard International
01.2019 - 10.2019
Performance Improvement Specialist
DHL
08.2018 - 12.2018
Senior Import Operations Specialist
DHL
01.2013 - 07.2018
Diploma in Business Level 6 -
Bay of Plenty Polytechnic
Bachelors of Business Information -
Auckland University of Technology
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