Kaoura Theresa Kado
New Lynn,AUK
Summary
Multi-talented Credit Controller persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads.
Overview
6
6
years of professional experience
Work History
Accounts Receivables / Credit Controller
Just Life Group
Penrose, Auckland
02.2024 - Current
- Performed collections activities, including contacting delinquent customers by phone or letter.
- Reviewed payment plans with customers to ensure timely repayment of debts.
- Negotiated settlements with past due customers while protecting company interests.
- Investigated customer queries related to invoices, payments, credits, and deductions.
- Ensured compliance with applicable laws regarding debt collection practices.
- Processed incoming payments accurately and efficiently.
Collection Officer / Asset Quality
Kontiki Finance Fiji LTD
Suva, Fiji
03.2022 - 12.2023
- Conducted research to identify debtors and their contact information.
- Maintained accurate records of collection activities in customer database.
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
- Investigated customer accounts to ensure accuracy of balances due.
- Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
- Communicated regularly with internal departments regarding changes in account status or other related matters.
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
Debt Recovery Officer
Recoveries Co-operation / RCL Services PTY
Suva, Fiji
03.2018 - 08.2021
- Assessed customer financial situations to determine payment plans and repayment options.
- Negotiated with customers to resolve overdue accounts in a timely manner.
- Monitored debtor payments and updated records accordingly.
- Investigated customer credit histories to identify potential risks and liabilities.
- Maintained accurate records of all debt collection activities.
- Advised customers on the best course of action to manage their debts effectively.
- Provided guidance on how to avoid further financial difficulty in the future.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Education
Diploma in Information Technology - Web Design
National Institute of Teachnology
Fiji08-2008
Certificate in Information System - Computer Programming
Aptech Institute of Technology
Fiji04-2007
Skills
- Processing Payments
- Negotiating Payment Plans
- Debt Recovery
- Account Updates
- Recovering Debt
- Due Diligence
- Research Skills
- Customer Relations
Languages
English
Professional
Fijian
Professional
References
References available upon request.
Timeline
Accounts Receivables / Credit Controller
Just Life Group
02.2024 - Current
Collection Officer / Asset Quality
Kontiki Finance Fiji LTD
03.2022 - 12.2023
Debt Recovery Officer
Recoveries Co-operation / RCL Services PTY
03.2018 - 08.2021
Diploma in Information Technology - Web Design
National Institute of Teachnology
Certificate in Information System - Computer Programming
Aptech Institute of Technology
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