VIPUL SHARMA
Christchurch,CAN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Loco Retail
Chrischurch, Belfast
06.2025 - Current
- Provided exceptional customer support for energy-related inquiries and issues.
- Assisted customers in understanding product offerings and benefits of renewable energy.
- Managed high-volume incoming calls while maintaining quality service standards.
Photo center lab-operator
Harvey Norman
Dunedin, Dunedin
05.2023 - 05.2025
- Customer handling with different queries and high-quality customer care
- Exposure techniques
- Digital enhancements, develop photos
- Graphic design software and photoshop
- Image manipulation
- Digital designs, making canvases etc.
COMPUTER TECHNICIAN & CUSTOMER SERVICES CO-ORDINATOR
Harvey Norman
04.2021 - 05.2023
- In my role as a computer technician and customer services co-ordinator, I am responsible for handling customers and suppliers.
- Good customer service.
- We are doing set ups for customers devices like computers and phones.
- We are responsible for their important data back ups.
- I am handling with suppliers for faulty products, giving replacement to customer and getting credit from suppliers.
Customer Service Representative
CBD Energy
01.2018 - 04.2021
- As the CSR, I became a key member of the CBD Energy Leadership team while ensuring a memorable customer experience.
- Communication – Showcased exceptional communication skills while building strong customer relationships, determined customer requirements, resolved complaints and ensured a positive customer experience.
- Leadership – Demonstrated strong leadership capabilities while mentoring, coaching and training new team members and received the Barista of the Year award across the Auckland Region.
- Strategic Planning – Applied a sound business acumen while conceptualising, planning and implementing customer attraction strategies, worked alongside the Retail Store Manager to set the store’s strategic plan and encouraged innovative and out-of-the-box thinking.
- Reporting – Continually reviewed weekly, monthly and quarterly progress reports, analysed data to enable informed planning and decision-making and adapted business strategies to ensure all objectives were achieved.
- Quality Assurance – Maintained a culture of excellence in all tasks and functions, ensured the accuracy of daily dockets and investigated discrepancies.
ASSISTANT PROFESSOR
DAV College, India
, India
01.2010 - 01.2015
- In my role as an Assistant Professor, I demonstrated exceptional interpersonal skills while developing and facilitating innovative and insightful lectures to a range of IT Students.
- Technical Skills – Demonstrated an in-depth working knowledge of Microsoft Office products and created lessons that enabled the students’ growth and development in the use of IT tools, software systems and languages.
Education
POSTGRADUATE DIPLOMA - Information Technology IT (Level 8)
Whitireia Polytechnic College
MASTER'S DEGREE - Information Technology IT
DAV College
IndiaBACHELOR’S DEGREE - Computer Applications
DAV College
IndiaSkills
- Communication
- Problem-Solving
- Leadership
- Teamwork & Collaboration
- Organisation & Planning
- Resilient & Flexible
- Thrives Under Pressure
- Attention-to-Detail
- Time Management
- Culturally Responsive
Timeline
Customer Service Representative
Loco Retail
06.2025 - Current
Photo center lab-operator
Harvey Norman
05.2023 - 05.2025
COMPUTER TECHNICIAN & CUSTOMER SERVICES CO-ORDINATOR
Harvey Norman
04.2021 - 05.2023
Customer Service Representative
CBD Energy
01.2018 - 04.2021
ASSISTANT PROFESSOR
DAV College, India
01.2010 - 01.2015
POSTGRADUATE DIPLOMA - Information Technology IT (Level 8)
Whitireia Polytechnic College
MASTER'S DEGREE - Information Technology IT
DAV College
BACHELOR’S DEGREE - Computer Applications
DAV College
Similar Profiles
Armando LopezArmando Lopez
Cashier Team Lead at El Pollo LocoCashier Team Lead at El Pollo Loco
Brandon RosalesBrandon Rosales
Service Assistant at El Pollo LocoService Assistant at El Pollo Loco
Raymundo SalvadorRaymundo Salvador
Assistant Store Manager at El Pollo LocoAssistant Store Manager at El Pollo Loco
Simr SandhuSimr Sandhu
PERSONAL INSURANCE CONSULTANT at IAG - BNZPERSONAL INSURANCE CONSULTANT at IAG - BNZ
Ellissa KlineEllissa Kline
Area Manager at Looksmart AlterationsArea Manager at Looksmart Alterations