Kapila Udaya Kumara
Auckland,New Zealand
Summary
Intelligent and driven professional with unsurpassed business planning, relationship-development and operational management abilities. Demonstrated skills in leading remarkable transformations and bringing about industry-leading results.
Overview
28
28
years of professional experience
Work History
Construction Painting / Decorating Worker
Pastel Projects Limited
Auckland, New Zealand
11.2023 - Current
- Applies various finishes to buildings, rooms, or other structures, including primer and sealers.
- Prepares, cleans and tapes all job sites.
- Removes old paint coatings, if necessary.
- Moves necessary materials around jobsite as assigned.
- Proficiency with painting tools and equipment.
Credit Analyst
Hatton National Bank PLC
Colombo, Sri Lanka
01.2014 - 09.2023
- Developed and implemented strategies to improve customer service and satisfaction.
- Preparation of all supporting loan documentation and complete and accurate data entry to the system.
- Decision making based on loan affordability and compliance checks.
- Prepared detailed reports summarizing progress towards strategic objectives.
- Researched current market conditions affecting the company's lending operations.
- Ensured compliance with applicable laws, regulations and internal policies and procedures governing lending activities.
- Recommended approval or disapproval of different loan types based on established criteria.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Monitored assigned accounts for early warning signs of potential delinquencies or defaults.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
Customer Service Associate
Hatton National Bank PLC
Colombo, Sri Lanka
10.1998 - 12.2013
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promoted available products and services to customers during service, account management and order calls.
- Operated multi-line phone system and online messaging system to communicate with customers.
Office Administrative Assistant
Enex Group
Colombo, Moatuwa
01.1996 - 07.1998
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Composed correspondence, reports and meeting notes.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Organized and maintained filing systems, both paper and electronic.
- Directed clients and guests to correct departments, rooms, and staff members.
- Created expense reports, tracked invoices, and processed payments.
Education
Intermediate Banking Diploma Examination -
Institute of Bankers of Sri Lanka
03.2000
Skills
- Problem Solving and Decision making
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- Multi-tasking
- Full driver’s license
- Documentation and Record keeping
- Positive Attitude
- Strong Organizational and Analytical skills
- Microsoft office/excel
- Finacle Banking System
- Equipment Operations
Availability
Work visa valid until 31.03.2025 and thereafter eligible for another 3 years work visa subsequent to partner’s 3 years post study work visa. Available immediately.
References
- Mr. Indika Rathnayaka, Financial Controller, Volkswagen Cars, New Zealand, 0211190165, leadpronz@gmail.com
- Mr. Rashmika Rasanga, Painter and Decorator/Director, Illuminas Limited, New Zealand, 0224695655, rasangarashmika619@gmail.com
Timeline
Construction Painting / Decorating Worker
Pastel Projects Limited
11.2023 - Current
Credit Analyst
Hatton National Bank PLC
01.2014 - 09.2023
Customer Service Associate
Hatton National Bank PLC
10.1998 - 12.2013
Office Administrative Assistant
Enex Group
01.1996 - 07.1998
Intermediate Banking Diploma Examination -
Institute of Bankers of Sri Lanka
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