Kara Horsfall
Summary
Experienced Retail Assistant with over 7 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Reduced to Clear Hamilton
7 Karewa Place, Pukete, Hamilton, 3200
04.2023 - Current
- Managed daily operations to ensure efficient workflow and adherence to company policies.
- Developed training materials and conducted workshops to enhance team performance and knowledge retention.
- Coordinated cross-departmental communication to streamline project execution and resolve issues promptly.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Oversaw the opening and closing operations of the store.
Floor Worker
First Cold Hamilton
17 Goodfellow Place, Frankton, Hamilton 3204
10.2022 - 08.2023
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Assisted in inventory management by tracking stock levels and conducting regular audits.
- Picked orders for customers efficiently.
Retail Assistant
Reduced to Clear Manukau
67 Cavendish Drive, Manukau City Centre, Auckland
04.2022 - 05.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Assistant
Reduced to Clear Whangarei
03.2018 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Skills
- Flexible & Adaptable
- Customer Service
- Conflict Resolution
- Self-Motivated
- Active Listening
- Decision Making
- Responsible
Timeline
Assistant Manager
Reduced to Clear Hamilton
04.2023 - Current
Floor Worker
First Cold Hamilton
10.2022 - 08.2023
Retail Assistant
Reduced to Clear Manukau
04.2022 - 05.2022
Retail Assistant
Reduced to Clear Whangarei
03.2018 - 01.2022