Karaleani Vakalala
Waverley,OTA
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Service Desk Analyst
NTT DATA
City Centre, Dunedin
08.2022 - 09.2024
- Provided telephone support to staff members who require assistance with their computers or network connections.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Resolved issues on initial call of time using internal knowledge base, troubleshooting skills, experience, and team resources.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Provided first-level technical support to customers with IT related issues.
- Provided technical support to customers when needed.
Storeperson
Foodstuffs
South Dunedin, Dunedin
08.2021 - 07.2022
- Followed order sheets to pick correct stock and prepare pallets.
- Participated in physical inventories by counting items on shelves or in bins.
- Ensured all safety protocols were observed while operating machinery or working on ladders.
- Unloaded trucks using pallet jacks, hand-trucks or carts as necessary.
- Maintained a safe working environment by adhering to health and safety regulations.
- Packed items for shipment according to customer requirements.
- Packed, sealed or affixed postage to prepare materials for shipping.
Checkout Operator
Pakn'Save
South Dunedin, Dunedin
04.2019 - 12.2019
- Helped with purchases and signed customers up for rewards program.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed sales, returns, and exchanges using POS register system.
- Maintained work area and kept cash drawer organized.
- Monitored self-checkout users to identify problems and maintain store security.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
Crew Member
McDonalds
North Dunedin, Dunedin
02.2016 - 03.2019
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Brewed and served coffee and tea with preferred add-ins.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High School Diploma -
Otago Girls High School
Dunedin, NZ12-2017
Arthur Street School
Dunedin, NZ12-2012
Dilkusha Girls School
Nausori, Fiji Islands04-2007
Bachelor of Arts - History
University of Otago
Dunedin, NZSkills
- Software patching
- Information security
- Guest complaint resolution
- Asset management
- Guest services agent training
- ITIL framework
- Documentation
- Technical support
- Network troubleshooting
- Ticketing systems
- Remote technical support
- Hardware support
- System administration
- Friendly and helpful
- Help desk support
- MS office
- Data entry
- Documentation and reporting
- Administrative support
Languages
English
Native/ Bilingual
Fiji
Native/ Bilingual
Spanish
Elementary
Affiliations
- Rugby Player, Competitive Team Member
References
References available upon request.
Timeline
Service Desk Analyst
NTT DATA
08.2022 - 09.2024
Storeperson
Foodstuffs
08.2021 - 07.2022
Checkout Operator
Pakn'Save
04.2019 - 12.2019
Crew Member
McDonalds
02.2016 - 03.2019
High School Diploma -
Otago Girls High School
Arthur Street School
Dilkusha Girls School
Bachelor of Arts - History
University of Otago
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