Nidhi Tanwar
Auckland,Papakura
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Bp Gas Station and Burger Fuel. Excelled in problem-solving and critical thinking, leading to significant improvements in service quality and operational efficiency. Skilled in customer service and data entry, achieving higher profit margins through strategic improvements.
Overview
7
7
years of professional experience
Work History
Assistant Supervisor
BP
12.2020 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Maintained safety records and accident reports for human resources.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
Shift Supervisor
Burger Fuel
07.2018 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
Diploma in Applied Management, LEVEL 7 - Business Management
Newzealand Management Academy
Auckland, NZ06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Quality Control
Timeline
Assistant Supervisor
BP
12.2020 - Current
Shift Supervisor
Burger Fuel
07.2018 - 11.2019
Diploma in Applied Management, LEVEL 7 - Business Management
Newzealand Management Academy
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