Karan Joshi
Wellington ,Newzealand
Summary
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory. Talented Area manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
As a Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
8
8
years of professional experience
Work History
Area Manager
JCS MANAGEMENT LIMITED
Wellington, newzealand
05.2023 - Current
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Exceeded sales forecast figures by 10 % through superior customer care.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Planned and managed resources and budget to support and deliver objectives.
- Analysed sales to identify top-performing products.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Resolved conflicts promptly to promote positive environments for customers.
Restaurant Manager
Subway
Wellington
11.2019 - 05.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Prepared for and executed new menu implementations.
- Achieved highest employee retention rate in region.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
Restaurant Manager
Jgv
Christchurch
04.2018 - 10.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Store Manager
Jgv
Christchurch
03.2017 - 04.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Kitchen Assistant
Coriander’s Indian Restaurant
Christchurch
10.2015 - 02.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Retail And Business Management - Business Management
Retail And Business Management
Christchurch 07.2015
Skills
- Food Service Experience
- Staff Management
- Food Inspection
- Food Production Management
- Employee Performance Reviews
- Food and Beverage Management
- Online Advertising Sales
- Portion Control
- Hospitality Management
- Making Offers
- Kitchen Equipment Operation
- Restaurant Promotion Management
- Inspection and Observation
- Business development and planning
- Sales strategies
- Staff development
- Vendor management
Languages
English
Upper intermediate
Timeline
Area Manager
JCS MANAGEMENT LIMITED
05.2023 - Current
Restaurant Manager
Subway
11.2019 - 05.2023
Restaurant Manager
Jgv
04.2018 - 10.2019
Assistant Store Manager
Jgv
03.2017 - 04.2018
Kitchen Assistant
Coriander’s Indian Restaurant
10.2015 - 02.2017
Retail And Business Management - Business Management
Retail And Business Management
Similar Profiles
Nicholas TurnerNicholas Turner
System Administrator at JCS Solutions – National Institution of HealthSystem Administrator at JCS Solutions – National Institution of Health
Colyn FindleyColyn Findley
Fiber Network Technician at JCS IncFiber Network Technician at JCS Inc
Hugo Enrique Peña RuizHugo Enrique Peña Ruiz
Personal Assistant at JCS INTERNATIONAL- ESTEE LAUDERPersonal Assistant at JCS INTERNATIONAL- ESTEE LAUDER