Karan Patel
Sandringham
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Bp Gas Station
11.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Valet Supervisor
WILSON PARKING
04.2022 - 11.2022
- Providing customer assistance and information such as directions and prices
- Inspected vehicles to detect any damages or service required
- Explaining, calculating, and collecting parking charges from customers along
- An affirmative response to customer complaints with positivism
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Issued and collected claim tickets and processed valet parking fees.
- Logged and documented parked vehicle details for accurate records.
CUSTOMER SERVICE REPRESENTATIVE
BP GAS STATION
01.2019 - 07.2022
- Following up with customers regarding product functionality and end-of-service feedback for positive results
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
- Recorded inventory and kept accurate work logs
- Worked well in a fast-paced environment with efficiency
- Built a strong working knowledge of the company procedures and protocols
- Followed instructions from manager and took initiative when appropriate.
INSPECTION OFFICER
CROCKERS PROPERTY MANAGEMENT
01.2020 - 04.2020
- Recommended necessary corrective actions, based on inspection results
- Managed building and equipment maintenance schedules
- Responded to urgent maintenance calls
- Reporting to the Facilities Manager on a regular basis
- Managing equipment and supply needs, including furniture, telecommunications, kitchen appliances, office equipment and supplies, and climate control
- Liaising with vendors and suppliers on behalf of senior managers
- Supervising cleaning crews and maintenance workers
- Documenting processes and keeping maintenance records
- Monitoring maintenance budget spending
- Testing building security systems and promoting safety within the building.
Education
CBD - Applied Management
Otago Polytechnic Auckland International Campus
Skills
- P>Maximizing profitability
- P>Staff training and development
- P>Customer Relations
- P>Opening and closing procedures
- P>Hourly shift management
- P>Order management
- P>Relationship building and management
Certification
Barista
Timeline
Store Manager
Bp Gas Station
11.2022 - Current
Valet Supervisor
WILSON PARKING
04.2022 - 11.2022
INSPECTION OFFICER
CROCKERS PROPERTY MANAGEMENT
01.2020 - 04.2020
Barista
10-2019
CUSTOMER SERVICE REPRESENTATIVE
BP GAS STATION
01.2019 - 07.2022
CBD - Applied Management
Otago Polytechnic Auckland International Campus
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