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Karan Sharma
Takanini
Summary
Dynamic customer service professional with a proven track record at MGS Stations, excelling in conflict resolution and client relations management. Skilled in attentive listening and detail-oriented data management, I effectively resolved customer complaints, enhancing loyalty and repeat business. Committed to maintaining safety and professionalism in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MGS Stations ( Z Gas Station )
09.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Simply Security
12.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Diploma in Construction Management Level-6 - Quantity Surveyor
Auckland College of Territory Studies
3, City Road, Grafton, Auckland 101004.2025
Higher Diploma in Civil Engineering Skills - Civil Engineering
Universal Council of Technical Education
Bathinda Punjab India06-2022
Skills
- Client relations management
- Attentive listening
- Logical evaluation
- Detail-oriented data management
- Problem resolution
- Complaint handling
Interests
Timeline
Security Officer
Simply Security
12.2023 - 01.2024
Customer Service Representative
MGS Stations ( Z Gas Station )
09.2023 - 05.2025
Diploma in Construction Management Level-6 - Quantity Surveyor
Auckland College of Territory Studies
Higher Diploma in Civil Engineering Skills - Civil Engineering
Universal Council of Technical Education
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