Karandeep Singh
Upper Hutt,WGN
Summary
Knowledgeable Installer offering 8 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Data Installer
NZDATA
04.2022 - Current
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Tested and troubleshot systems to alleviate potential issues.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Followed building standards and codes during unit installations.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Fluke tester Operator and master in equipment for testing both copper and fibre optics
- Laid out materials and system components to prepare for installation.
Customer Service Representative
Audio IQ
02.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Technology Technician
FGC PVT LTD
06.2019 - 03.2022
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Installation Of Optics fibre cables and splicing along the testing end to end connection.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Evaluated new technologies, providing recommendations on potential investments for increased operational efficiency.
- Good Knowledge of cables CAT 5-5e,CAT 6-6A ,CAT 7 along with Co-axial cables
Field Service Technician
FGC PVT LTD
06.2017 - 03.2019
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Checked, repaired and repacked survival equipment to meet specifications.
- Researched and implemented new technologies and equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
Education
Some College (No Degree) - Core Curriculum
Harman Professional
Some College (No Degree) - Certifying And Troubleshooting Premises Cabling S
Commscope Infrastructure Academy
Bachelor of Science - Server And Network Management
Queens Academic College
04.2015
Bachelor of Science - Computer Science
SGGS Khalsa College Chandigarh
03.2014
Skills
- Power Tool Operation
- Positive Attitude
- Time Management
- Pre-installation Site Prep
- Customer Relations
- Worksite preparation
- Blueprint Reading
- Troubleshooting
- Installation updates
- Construction management
- Commercial construction experience
- Residential and commercial installations
- Testing processes
- Site surveys
- Network setup
- System Configuration
- Software Installation
- CCTV installation
Timeline
Data Installer
NZDATA
04.2022 - Current
Customer Service Representative
Audio IQ
02.2022 - 01.2024
Technology Technician
FGC PVT LTD
06.2019 - 03.2022
Field Service Technician
FGC PVT LTD
06.2017 - 03.2019
Some College (No Degree) - Core Curriculum
Harman Professional
Some College (No Degree) - Certifying And Troubleshooting Premises Cabling S
Commscope Infrastructure Academy
Bachelor of Science - Server And Network Management
Queens Academic College
Bachelor of Science - Computer Science
SGGS Khalsa College Chandigarh
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