Summary
Overview
Work History
Skills
Certification
Reference
Timeline
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KARAVA TITO

Summary

As a hardworking, efficient and reliable person, I have a range of skills in customer service, administration and pick packing. I am a dedicated and driven team leader with a successful background in supervision and management within a small and big team. I have good communication skills with the ability to develop and maintain internal and external relationships. I'm a hard worker and work very well under constant high pressure, I like to demonstrate this through improving results and hitting targets. I have good time management skills, a fast learner and will take any opportunity to better my skills. In any role I commit to, I deliver consistently.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Imports Manager

CITO Transport
05.2022 - 01.2024
  • Plan, direct and control all import activities on a everyday basis.
  • Oversee the daily operations of imports, including liaising with the warehouse team on inventory levels, budgeting and scheduling.
  • Ensure end of month routines including checking and reporting is consistent with company standards and is produced monthly in a timely manner.
  • Maintaining up to date knowledge of all laws, regulations and compliance requirements related to importing goods in Australia.
  • Assisting with biosecurity bookings and inspections. Ensuring all records are up to date with biosecurity requirements.
  • Liaising with freight forwarders and over seas agents, dealing with escalated enquires.
  • Keeping track of incoming containers for customers via 1 stop, ensuring deliveries are met in a timely manner.

Customer Service Clerk

CITO Transport
02.2020 - 04.2020
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Addressed incoming customer email inquiries and offered productive solutions and recommendations.
  • Gate keeping - Face to Face, using Inboundconnect, ICS and Cargo Wise to process paperwork and letting drivers into the gates.
  • Manage phone calls, answering in a professional manner, providing answers when possible, transferring calls to the correct department or taking messages when needed.
  • Assisting with invoices, raising and assisting with the day to day transactions.

Inbound Store Person

F Mayer
06.2019 - 01.2020
  • Assisting with unloading containers checking stock matches with the order forms.
  • Assisted with replenishments, ensuring products are in correct locations and match system records.
  • Transporting products around the warehouse by using forklifts and pallet trucks, rotating products subject to shelf life efficiency to reduce wastage.
  • Data entry and maintaining of accurate data records.
  • Undertake housekeeping duties to ensure work areas are painted cleaned and safe.

Production Supervisor

Kettle Korn
02.2017 - 03.2019
  • Establish daily, weekly and monthly objectives and communicate them to the team.
  • Mange the workflow by assigning responsibilities and preparing schedules.
  • Train and guide new employees, monitoring their productivity and ensuring they know how to safely use the machinery and follow procedures.
  • Oversee safe use of equipment and schedule regular maintenance.
  • Prepare reports on performance and production progress and present all reports to senior management.
  • Detect issues in efficiency and suggest improvements.

Warehouse Assistant

Kettle Korn
10.2015 - 01.2017
  • Received and processed incoming orders, ensuring accuracy of information.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Operated forklift to move materials around the warehouse safely.
  • Cooked, quality checked, packed and labeled merchandise to prepare for loading and shipment to customers.

Skills

  • Logistics Management
  • Shipping coordination
  • Internal Audits
  • Transportation Planning
  • Great managerial and organization skills
  • Responsible and reliable
  • Problem solving skills
  • Dedicated, motivated and hard working
  • Strong written and verbal communication skills
  • Ability to train and lead a big and small team

Certification

  • Forklift License.
  • Effective communication workshop.
  • Certificate in customer service 2015.
  • Certificate for an AA approved accreditation (class 1-8)

Reference

References available upon request.

Timeline

Imports Manager

CITO Transport
05.2022 - 01.2024

Customer Service Clerk

CITO Transport
02.2020 - 04.2020

Inbound Store Person

F Mayer
06.2019 - 01.2020

Production Supervisor

Kettle Korn
02.2017 - 03.2019

Warehouse Assistant

Kettle Korn
10.2015 - 01.2017

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KARAVA TITO