Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Karava (Kay) Tito

Auckland,AUK

Summary

As a hardworking, efficient and reliable person, I have a range of skills in customer service, administration and pick packing. I am a dedicated and driven team leader with a successful background in supervision and management within a small and big team. I have good communication skills with the ability to develop and maintain internal and external relationships. I'm a hard worker and work very well under constant high pressure, I like to demonstrate this through improving results and hitting targets. I have good time management skills, a fast learner and will take any opportunity to better my skills. In any role I commit to, I deliver consistently

Overview

11
11
years of professional experience
1
1
Certification

Work History

Imports Manager

Cito Transport
05.2022 - 01.2024
  • Plan, direct and control all import activities on a everyday basis.
  • Oversee the daily operations of imports, including liaising with the warehouse team on inventory levels, budgeting and scheduling.
  • Ensure end of month routines including checking and reporting is consistent with company standards and is produced monthly in a timely manner.
  • Maintaining up to date knowledge of all laws, regulations and compliance requirements related to importing goods in Australia.
  • Organizing meetings with the warehouse and import team to review and update operational procedures on an ongoing basis in line with the company procedures ensuring that all such changes are communicated to staff ensuring any training requirements are fully met.
  • Keeping track of incoming containers for customers via 1 stop, ensuring deliveries are met in a timely manner.
  • Liaising with freight forwarders and over seas agents, dealing with escalated enquires.
  • Assisting with biosecurity bookings and inspections. Ensuring all records are up to date with biosecurity requirements.

Customer Service Clerk

Cito Transport
02.2020 - 04.2022
  • Gate keeping - Face to Face, using Inboundconnect, ICS and Cargo Wise to process paperwork and letting drivers into the gates.
  • Manage phone calls, answering in a professional manner, providing answers when possible, transferring calls to the correct department or taking messages when needed.
  • Managing a high volume of emails from customers, assisting with solutions and recommendations.
  • Assisting with invoices, raising and assisting with the day to day transactions.

Inbound Store Person

F Mayer
06.2019 - 02.2020
  • Oversee and support pick packers in my department.
  • Assisting with unloading containers checking stock matches with the order forms.
  • Assist with replenishments, ensuring products are in correct locations and match system records.
  • Transporting products around the warehouse by using forklifts and pallet trucks, rotating products subject to shelf life efficiency to reduce wastage.
  • Data entry and maintaining of accurate data records.
  • Undertake housekeeping duties to ensure work areas are painted cleaned and safe.

Production Supervisor

Kettle Korn
02.2017 - 03.2019
  • Establish daily, weekly and monthly objectives and communicate them to the team.
  • Mange the workflow by assigning responsibilities and preparing schedules.
  • Train and guide new employees, monitoring their productivity and ensuring they know how to safely use the machinery and follow procedures.
  • Oversee safe use of equipment and schedule regular maintenance.
  • Prepare reports on performance and production progress and present all reports to senior management.
  • Detect issues in efficiency and suggest improvements.

Warehouse Assistance

Kettle Korn
10.2015 - 01.2017
Korniness at all times.

Cashier

Toby's Seafood
10.2012 - 02.2014
  • Provided exceptional customer service with a helpful and friendly attitude.
  • Accurately processed customer transactions and tainted the cash drawer.
  • Assisting with the assembly of guest food and drink orders.
  • Maintained the day to day grocery stock.
  • Maintaining order of counter, displays and tables

Skills

  • Dedicated, motivated and hard working
  • Strong written and verbal communication skills
  • Ability to train and lead a big and small team
  • Great managerial and organization skills
  • Responsible and reliable in ensuring task are completed in a timely manner
  • Problem solving skills

Certification

  • Forklift License.
  • Effective communication workshop.
  • Certificate in customer service 2015.
  • Certificate for an AA approved accreditation (class 1-8)

References

References available upon request.

Timeline

Imports Manager

Cito Transport
05.2022 - 01.2024

Customer Service Clerk

Cito Transport
02.2020 - 04.2022

Inbound Store Person

F Mayer
06.2019 - 02.2020

Production Supervisor

Kettle Korn
02.2017 - 03.2019

Warehouse Assistance

Kettle Korn
10.2015 - 01.2017

Cashier

Toby's Seafood
10.2012 - 02.2014

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Karava (Kay) Tito