Kareena Bajaj
Rototuna,Hamilton
Summary
Dynamic customer service professional with a proven track record in problem resolution, team collaboration, and digital marketing. Experienced in managing projects and creating engaging content to enhance guest experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lake Point Motel NZ
Hamilton East, Hamilton
05.2024 - 06.2025
- Assisted guests with check-in and check-out procedures at Lake Point Motel.
- Responded to guest inquiries and resolved concerns efficiently and courteously.
- Managed booking systems to ensure accurate reservations and room assignments.
- Coordinated with housekeeping staff to maintain cleanliness and readiness of rooms.
- Provided information about local attractions and services to enhance guest experience.
- Handled cash transactions and processed payments for motel services accurately.
- Collaborated with team members to ensure smooth daily operations at the motel.
- Maintained inventory of supplies for front desk and guest service needs effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Avalon Gas Station NZ
Te Repa, Hamilton
01.2024 - 05.2024
- Assisted customers with fuel purchases and loyalty program inquiries.
- Stocked shelves with merchandise and replenished fuel supplies as needed.
- Addressed customer complaints and resolved issues promptly and professionally.
- Provided support to co-workers when needed by helping out at the counter or stocking shelves.
- Answered incoming calls from customers regarding product availability or pricing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Content Creator
Freelance
Remote, Remote
01.2022 - 12.2023
- Developed engaging content for various client projects across multiple platforms.
- Collaborated with clients to understand their vision and project requirements.
- Managed deadlines and project timelines to ensure timely delivery of services.
- Conducted research to gather information for articles and marketing materials.
- Edited and proofread documents to maintain high-quality standards for submissions.
- Built strong relationships with clients through effective communication and feedback.
- Utilized digital tools for project management and client collaboration effectively.
- Adapted strategies based on client feedback to enhance overall project outcomes.
- Created content for various websites, blogs, and social media accounts.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
- Analyzed company's expenditures and developed financial models.
- Major tools - Canva, Adobe Premium Rush, InShot, VN.
- Social Media: Instagram, Facebook, LinkedIn, TikTok.
Education
Bachelor of Communications - Digital Marketing
University of Waikato
Hamilton, NZ02-2024
High School Diploma -
Ryan International
Delhi India03-2023
Skills
- Digital marketing
- Content creation
- Social media management
- Customer service
- Project management
- Data analysis
- Problem resolution
- Team collaboration
- Scheduling
- Microsoft PowerPoint
- Active listening
- Lead generation
- High-energy attitude
- Email management
- Computer proficiency
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative
Lake Point Motel NZ
05.2024 - 06.2025
Customer Service Representative
Avalon Gas Station NZ
01.2024 - 05.2024
Content Creator
Freelance
01.2022 - 12.2023
Bachelor of Communications - Digital Marketing
University of Waikato
High School Diploma -
Ryan International
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