Kareena Bajaj
Rototuna,Hamilton
Summary
Dynamic customer service professional with a proven track record in problem resolution, team collaboration, and digital marketing. Experienced in managing projects and creating engaging content to enhance guest experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lake Point Motel NZ
Hamilton East, Hamilton
05.2024 - 06.2025
- Assisted guests with check-in and check-out procedures at Lake Point Motel.
- Responded to guest inquiries and resolved concerns efficiently and courteously.
- Managed booking systems to ensure accurate reservations and room assignments.
- Coordinated with housekeeping staff to maintain cleanliness and readiness of rooms.
- Provided information about local attractions and services to enhance guest experience.
- Handled cash transactions and processed payments for motel services accurately.
- Collaborated with team members to ensure smooth daily operations at the motel.
- Maintained inventory of supplies for front desk and guest service needs effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Avalon Gas Station NZ
Te Repa, Hamilton
01.2024 - 05.2024
- Assisted customers with fuel purchases and loyalty program inquiries.
- Stocked shelves with merchandise and replenished fuel supplies as needed.
- Addressed customer complaints and resolved issues promptly and professionally.
- Provided support to co-workers when needed by helping out at the counter or stocking shelves.
- Answered incoming calls from customers regarding product availability or pricing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Content Creator
Freelance
Remote, Remote
01.2022 - 12.2023
- Developed engaging content for various client projects across multiple platforms.
- Collaborated with clients to understand their vision and project requirements.
- Managed deadlines and project timelines to ensure timely delivery of services.
- Conducted research to gather information for articles and marketing materials.
- Edited and proofread documents to maintain high-quality standards for submissions.
- Built strong relationships with clients through effective communication and feedback.
- Utilized digital tools for project management and client collaboration effectively.
- Adapted strategies based on client feedback to enhance overall project outcomes.
- Created content for various websites, blogs, and social media accounts.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
- Analyzed company's expenditures and developed financial models.
- Major tools - Canva, Adobe Premium Rush, InShot, VN.
- Social Media: Instagram, Facebook, LinkedIn, TikTok.
Education
Bachelor of Communications - Digital Marketing
University of Waikato
Hamilton, NZ02-2024
High School Diploma -
Ryan International
Delhi India03-2023
Skills
- Digital marketing
- Content creation
- Social media management
- Customer service
- Project management
- Data analysis
- Problem resolution
- Team collaboration
- Scheduling
- Microsoft PowerPoint
- Active listening
- Lead generation
- High-energy attitude
- Email management
- Computer proficiency
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative
Lake Point Motel NZ
05.2024 - 06.2025
Customer Service Representative
Avalon Gas Station NZ
01.2024 - 05.2024
Content Creator
Freelance
01.2022 - 12.2023
Bachelor of Communications - Digital Marketing
University of Waikato
High School Diploma -
Ryan International
Similar Profiles
Ann TranAnn Tran
Front Desk Receptionist at NovaStar Motel on The Lake + Lakelawn MotelFront Desk Receptionist at NovaStar Motel on The Lake + Lakelawn Motel
Jacob McLeanJacob McLean
Kitchen Hand and Cleaner at Lake King Tavern MotelKitchen Hand and Cleaner at Lake King Tavern Motel
Jessie CorkeryJessie Corkery
Motel Manager at Central Point MotelMotel Manager at Central Point Motel
Jeremy ChenJeremy Chen
Operations & Business Management at Hardware and Building Materials EnterpriseOperations & Business Management at Hardware and Building Materials Enterprise
IRIS JANE FELLORES SOLINAPIRIS JANE FELLORES SOLINAP
Medical Records Officer at The Health Centrum HospitalMedical Records Officer at The Health Centrum Hospital