Karem Del Fierro
Christchurch,CAN
Summary
Detail-oriented Human Resource Administrator with experience at Christchurch City Council, managing end-to-end onboarding processes, preparing employment offers, and maintaining accurate employee records. Skilled in HR systems (SnapHire, SAP) and internal communications, with a strong foundation in marketing, business management, and customer service. Known for delivering efficient administrative support and building positive relationships across teams.
Overview
12
12
years of professional experience
Work History
HR Administrator
Christchurch City Council
Christchurch City, Christchurch
06.2024 - Current
- Prepared and issued employment offer letters to external candidates using SnapHire, ensuring accuracy, compliance with Council policy, and timely onboarding.
- Created and processed change of hours letters for internal employees, coordinating with team leaders, and updating records accordingly.
- Drafted resignation acknowledgment letters (Notification of Leaving) for departing employees, confirming final working dates, and required exit actions.
- Used the SAP HR module to start new employees in the system, assigning positions, generating employee IDs, and verifying data integrity.
- Updated employee work schedules in SAP, ensuring alignment with contractual changes and roster requirements.
- Maintained accurate records of all employment changes, supporting audits, and compliance requirements.
- Collaborated with payroll, IT, and hiring managers to ensure seamless onboarding and offboarding processes.
- Liaised with managers to coordinate employment changes and documentation for both internal staff and external candidates, ensuring accuracy and timely communication throughout the hiring and onboarding process.
Customer Services Representative
Christchurch city council
Christchurch, Christchurch
02.2023 - 06.2024
- Handled 50–60 inbound calls daily via Genesys, providing high-quality customer support across phone and email channels.
- Processed and managed service requests using Hybris, assigning jobs to contractors, and tracking progress.
- Built strong customer relationships by assisting with inquiries related to building consents, rates, water connections, and recreational facilities.
- Delivered technical problem-solving support for service issues, coordinating with relevant departments to resolve matters promptly.
- Liaised with contractors to ensure the timely resolution of maintenance and service requests, enhancing community satisfaction.
- Carried out administrative tasks and record management, ensuring accuracy and compliance with Council policies
Cafe Manager
VegnFriends
Addington, Christchurch
01.2021 - 02.2023
- Managed overall operations, including stock records, supply purchases, and front-of-house service.
- Developed marketing strategies via social media and mailing campaigns, boosting brand recognition and customer engagement.
- Created the brand from the ground up, including negotiation with suppliers.
- Oversaw additional managerial responsibilities, including marketing and administration.
- Manage the onboarding and training of new candidates.
- Interviewing students from ARA to do internships in the cafeteria.
Brand Ambassador
The Ingroup
Christchurch, Christchurch
01.2019 - 01.2021
- Tracked and reported on engagement metrics from promotional activities.
- Conducted product demonstrations at the point of sale (Countdown, Pak'n Save, and New World).
- Reported sales of products, meeting KPI targets, and contributing to company growth.
Marketing Coordinator
Carozzi SA
Santiago, Santiago- Chile
12.2014 - 02.2017
- Managed marketing for food brands such as pasta, rice, soup, and juice.
- Created campaigns at the point of sale with sales teams and product managers.
- Led product development from initial testing and focus groups to point of sale.
- Collaborated with internal stakeholders, including product managers, and sales teams.
- Negotiated with contractors on prices and deadlines.
- Managed the creation of marketing materials and purchase orders using SAP.
- Coordinated distribution of marketing materials across the country.
Marketing Internship
Coca Cola Andina
Santiago, Chile
06.2013 - 12.2013
- Supported the administration of the marketing operational area.
- Managed purchase orders using SAP.
- I took minutes with important information during meetings.
- Scheduled appointments and meetings.
- Manage contractors of POP materials
Education
Diploma in Business And Management Level 7 - Business
Alpha Educational Institute
Christchurch01-2018
Bachelor in Advertising, Communication And Marketing - Communications
Universidad Del Pacifico
Chile03-2014
Skills
- Data entry
- Employee onboarding
- SAP HR module
- Customer service
- Problem solving
- Attention to detail
- Problem-solving
- Human resources support
- Administrative assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
HR Administrator
Christchurch City Council
06.2024 - Current
Customer Services Representative
Christchurch city council
02.2023 - 06.2024
Cafe Manager
VegnFriends
01.2021 - 02.2023
Brand Ambassador
The Ingroup
01.2019 - 01.2021
Marketing Coordinator
Carozzi SA
12.2014 - 02.2017
Marketing Internship
Coca Cola Andina
06.2013 - 12.2013
Diploma in Business And Management Level 7 - Business
Alpha Educational Institute
Bachelor in Advertising, Communication And Marketing - Communications
Universidad Del Pacifico
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