Karen Ah Chong
Takanini,AKL
Summary
Personable and dedicated Customer Service with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Export Customer Service Representative
TDL Group
Mt Wellington, Auckland
04.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Monitored shipments and obtained clearance from customs and other agencies.
- Scheduled and booked transportations for number shipments per week.
- Prioritized and organized tasks to efficiently accomplish service goals.
Linehaul Planner
Cardinal Logistics
Manukau City, Auckland
03.2022 - 10.2022
- Checked loaded materials compared to work orders for correctness.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Presented and explained work orders to team.
- Examined freight to determine loading sequences.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Despatcher
Frucor Suntory
Manukau City, Auckland
09.2015 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Set up and updated customer accounts to facilitate smooth purchases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Telesales Supervisor
Fresh Developments
Airport Oaks, Auckland
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Made 50 calls per day.
- Processed customer orders, transactions and requests.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Despatch Manager
Rolopal
Takanini, Auckland
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Received or prepared work orders.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Prepared daily work and run schedules.
Customer Service Representative
Green Valley
Takanini, Auckland
- Compiled data from source documents prior to data entry.
- Identified, corrected and reported data entry errors.
- Proofread and edited documents to correct errors.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
McAuley High School
OTAHUHU, NZSkills
- Customer Service
- SAP
- Staff Training
- Microsoft Office Expertise
- Multi-Task Management
- Order Processing
- Calm Under Pressure
- Relationship Building
- Microsoft Word
- Self-Motivated
Timeline
Export Customer Service Representative
TDL Group
04.2023 - 06.2023
Linehaul Planner
Cardinal Logistics
03.2022 - 10.2022
Despatcher
Frucor Suntory
09.2015 - 03.2022
Telesales Supervisor
Fresh Developments
Despatch Manager
Rolopal
Customer Service Representative
Green Valley
High School Diploma -
McAuley High School
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