Summary
Overview
Work History
Education
Skills
Event Styling
Date of Birth
Timeline
Generic

Karen Albert

Auckland,AUK

Summary

Dedicated and results driven Property Manager with extensive experience in the operations of a large boarding house in Saint Johns, Auckland. Proven track record of effectively managing tenant relations, maintenance, and financial responsibilities to ensure the overall success and profitability of the property. Skilled in implementing cost-effective solutions to improve property performance and enhance tenant satisfaction. Strong communication and leadership abilities to effectively lead a team and work collaboratively with the owner.

Overview

37
37
years of professional experience

Work History

Manager

Maidstone Lodge Ltd
08.2005 - 12.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Negotiated favourable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Clerk's Helper

NZTS
06.1987 - 08.1988
  • Promoted high level of support and service to others with prompt issue resolution.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.

Education

No Degree -

Putaruru College
Putaruru, NZ

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Policy Implementation
  • Marketing
  • Product Management
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Hiring and Training
  • Task Delegation
  • Scheduling and Coordinating
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Relationship Building
  • Active Listening
  • Self Motivation
  • Reliability
  • Emergency Response

Event Styling

This is something I am passionate about and have done a few events for friends and family

Date of Birth

28/12/1961

Age: 62

Timeline

Manager

Maidstone Lodge Ltd
08.2005 - 12.2023

Clerk's Helper

NZTS
06.1987 - 08.1988

No Degree -

Putaruru College

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Karen Albert