Karen Alekna
Mount Maunganui,BOP
Summary
Dynamic professional with a proven track record in customer service and cash management, honed across roles at Mount Maunganui Rsa and Waikato District Health Board. And Eketahuna inn Excelled in creating exceptional customer experiences and fostering team unity, demonstrating unparalleled professionalism and integrity. Skilled in time management and new employee training, consistently achieving operational excellence and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Duty Manager
Mount Maunganui Rsa
12.2022 - Current
- Managed opening and closing operations effectively.
- Gaming. Machines
- Executed cash handling procedures efficiently to ensure accuracy.
- Executed key roles in various functions.
- Ensured outstanding customer experiences in all interactions.
- Complying with the sale and supply of alcohol act 2012
Bar Manager
Eketahuna Inn
11.2020 - 11.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Hotel Accommodation
- Complying with the liquor act 2012
- Cooking
Cafe Worker
GMC
09.2017 - 10.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Health Care Assistant
Waikato District Health Board
06.2002 - 03.2015
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Development skills in Radiology, operating theatres and Emergency departments
Education
Dunstan High School
Alexandra Central Otago NzManagers Certificate
Tararua District Council
05.2025
Licence Controller Qualification
Service IQ
Auckland, 05.2025
Problem Gamming Awareness
Clubs New Zealand
10.2023
Rsa And Rsg
Ignite Education
Queensland 05.2015
Skills
- Highly dependable
- Customer service focus
- Time management
- Fast Learner
- Cash management
- Team player
- Professionalism and integrity
- New employee training
Timeline
Duty Manager
Mount Maunganui Rsa
12.2022 - Current
Bar Manager
Eketahuna Inn
11.2020 - 11.2022
Cafe Worker
GMC
09.2017 - 10.2020
Health Care Assistant
Waikato District Health Board
06.2002 - 03.2015
Dunstan High School
Managers Certificate
Tararua District Council
Licence Controller Qualification
Service IQ
Problem Gamming Awareness
Clubs New Zealand
Rsa And Rsg
Ignite Education
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