KAREN BERCASIO
Nelson,NSN
Summary
Dynamic retail professional with a proven track record at 2ND SKIN TRADING LLC., excelling in customer service and inventory control. Enhanced customer satisfaction ratings through effective team leadership and innovative training programs. Skilled in POS systems and adept at problem-solving, driving operational efficiency and sales growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
2ND SKIN TRADING LLC.
08.2014 - 06.2019
- Led team in optimizing store operations and enhancing customer experience.
- Implemented inventory management strategies to reduce product discrepancies.
- Mentored staff to improve sales techniques and service quality.
- Developed training programs for new hires, fostering swift skill acquisition.
- Coordinated cross-departmental efforts to streamline workflow efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Assistant
GENOA TRADING LLC.
12.2008 - 07.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and inventory to support efficient store operations.
- Processed transactions accurately and efficiently at point-of-sale terminals.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Provided timely assistance in restocking shelves and managing inventory levels.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Education
CAREGIVER - CAREGIVER
JLK Training And Assessment Center
BULACAN, PHILIPPINES02-2025
DON TEODORA VNTURA SANTOS INSTITUTE
MABALACAT, PHILIPPINES03-1996
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Inventory control
- Store opening and closing
- POS systems operations
- Marketing and promotions
- Verbal and written communication
Timeline
Assistant Store Manager
2ND SKIN TRADING LLC.
08.2014 - 06.2019
Sales Assistant
GENOA TRADING LLC.
12.2008 - 07.2014
CAREGIVER - CAREGIVER
JLK Training And Assessment Center
DON TEODORA VNTURA SANTOS INSTITUTE
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