Karen Chan
Auckland ,AUK
Summary
Dedicated and reliable professional with over 10 years of experience in customer service, food handling, cleaning, and business management. Proven ability to deliver exceptional service in both kitchen and cleaning roles, ensuring a high standard of cleanliness, safety, and customer satisfaction. Experienced in managing day-to-day operations, including scheduling, inventory management, and building lasting client relationships. A self-motivated individual with strong communication skills, and a commitment to maintaining a professional and friendly attitude in all work environments.
Overview
15
15
years of professional experience
Work History
UberEats Driver
Uber
Auckland
06.2018 - 11.2023
- Pick up food orders from restaurants, and deliver them to customers.
- Follow the UberEats app for delivery details and routes, while adhering to traffic laws and driving safely.
- Ensure food is handled with care, and delivered in good condition.
- Communicate politely with customers and restaurant staff when needed, while maintaining a friendly and professional attitude.
Kitchen Hand and Cleaner
Secret Garden Albany
Albany , Auckland
03.2014 - 04.2018
- Assist in preparing and serving meals and snacks for children.
- Maintain kitchen cleanliness, including washing dishes and utensils. Ensure kitchen equipment is clean and in good working condition.
- Follow food safety and hygiene regulations.
- Assist in receiving and storing food deliveries. Store food properly, and check expiry dates.
- Follow health and safety guidelines to prevent cross-contamination.
Owner / Home and Commercial Cleaner
Mr Green Franchise
Albany , Auckland
04.2009 - 01.2014
- Provided high-quality residential and commercial cleaning services tailored to clients' needs.
- Managed scheduling, customer communication, and job planning independently.
- Performed a full range of cleaning tasks, including deep cleaning, sanitization, waste disposal, and upkeep of different property types.
- Maintained a high standard of hygiene and customer satisfaction.
- Purchased and managed the inventory of cleaning supplies and equipment.
- Built long-term relationships with clients through reliable, consistent service.
Education
High School Diploma -
CHAN WA HIGH SCHOOL
MALAYSIA 12-1986
Skills
- Ability to work in a fast-paced environment
- Customer communication
- Order management
- Delivery coordination
- Maintaining food hygiene and safety
- Problem resolution
- Teamwork and multitasking
- Time management
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Malay
Native/ Bilingual
References
References available upon request.
Timeline
UberEats Driver
Uber
06.2018 - 11.2023
Kitchen Hand and Cleaner
Secret Garden Albany
03.2014 - 04.2018
Owner / Home and Commercial Cleaner
Mr Green Franchise
04.2009 - 01.2014
High School Diploma -
CHAN WA HIGH SCHOOL
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