Karen Fleck
Riverton,Southland
Summary
Proven track record in enhancing customer satisfaction, demonstrated through roles at Trust Bank & Westpac and other leading companies. Excelled in relationship building and product knowledge, significantly improving client service experiences. Skilled in addressing inquiries with efficiency and a friendly demeanor, showcasing a dependable commitment to outstanding customer assistance.
Overview
41
41
years of professional experience
Work History
Casual Shop Assistant
The Red Door
Riverton, STL
04.2021 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Casual Fashion Retail Assistant
K And K
Invercargill
03.2015 - 06.2017
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
- Handled returns/exchanges efficiently while ensuring compliance with company policies and maintaining customer satisfaction levels.
- Boosted sales by effectively recommending merchandise based on customer preferences and needs.
- Participated in regular training sessions to stay updated on the latest fashion trends, styles, and products offered by the brand.
Customer Services Officer
Trust Bank & Westpac
Riverton & Invercargill
02.1996 - 02.2000
- Provided great customer service at the front line teller service
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Officer
Income Support
Invercargill
11.1983 - 02.1996
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
Education
James Hargest
InvercargillSkills
- Product Knowledge
- Relationship Building
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Customer Assistance
- Customer Service
Accomplishments
I have always involved myself in organisations while my children were growing up, taking on Preseident, Secretary and Treasurer roles.
I am involved in catering for the local Lions Club
I am a trustee for the Riverton Community Op Shop
My husband and I successfully operate a Dairy Farm employing 5 staff.
Timeline
Casual Shop Assistant
The Red Door
04.2021 - Current
Casual Fashion Retail Assistant
K And K
03.2015 - 06.2017
Customer Services Officer
Trust Bank & Westpac
02.1996 - 02.2000
Customer Service Officer
Income Support
11.1983 - 02.1996
James Hargest