Karen Fotualii

• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

Checkouts

Customer Service Supervisor

Trade counter checkout

Learning all the products in Trade department

• Managing the store till closing down, Order Stock in, Sending stock out, Rosters, Timefiler, Learning about the brand

• Answering phone calls and transfer, putting together manuals

• Leading a team of six staff, sales, customer service, training, hiring, banking, merchandising, reporting to head office, opening, closing, Rosters
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Leading a team of six to eight staff, sales, customer service, training, hiring, banking, merchandising, reporting to head office, opening, closing, Rosters

• Checking fitting rooms, Unpacking, Restocking, Big cleaning, Putbacks, Work on the till, Customer Service, IBT, Change floor racks, Vacuuming