Karen Fraser
Christchurch,CAN
Summary
Dynamic retail professional with a proven track record at Foodstuffs South Island Ltd, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through innovative problem-solving and effective communication. Skilled in cross-functional collaboration, driving significant improvements in service quality and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Deli/Cafe Advisor
Foodstuffs South Island Ltd
Papanaui, Christchurch
08.2014 - Current
- Exceeded customer and store satisfaction by finding creative solutions to problems.
- Approached Customers, Teams and Owners to engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Service Deli Manager
Fresh Choice Merival
Merival, Christchurch
02.2012 - 08.2014
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Explained goals and expectations required of trainees.
- Implemented new recipes for signature salads and meal options that drove up customer satisfaction ratings significantly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
- Organized promotional events such as special tastings or sampling days which generated more interest from potential customers.
- Analyzed financial reports to identify areas of improvement in cost control procedures and profitability.
District Court Registrar
Christchurch District Courts
Christchurch, Christchurch
01.2008 - 02.2011
- Wrote error-free and professional correspondence on behalf of court system.
- Participated in meetings between judges, lawyers and other courthouse personnel as necessary.
- Attended training sessions related to changes in court procedures or regulations.
- Maintained accurate records of all proceedings in a timely manner.
- Coordinated with prosecutors, defense attorneys, witnesses and victims prior to trial dates.
- Recorded vital and fiscal records and accounts.
- Prepared daily activity logs detailing all matters dealt with during a given day.
Education
High School Diploma -
Papa Hi High School
Christchurch, NZ11-1985
Skills
- Inventory management
- Customer service
- Cross-functional collaboration
- Problem solving
- Effective communication
- Time management
- Negotiation
- Empathy and understanding
- Sales strategy
- Interpersonal skills
- Self motivation
- Interpersonal communication
Affiliations
- Passionate foodie, love to cook n bake and entertain
- Travel
Certification
- Management and Development Course at Foodstuffs for 3 years
- leadership training
- cybersecurity course
- XL and Professional Document Writing Course
- Food Safety
Accomplishments
- Working with stores, I improved sales and G.P. $ and %. Ranging and production management were key to making them the success they are today
References
References available upon request.
Timeline
Retail Deli/Cafe Advisor
Foodstuffs South Island Ltd
08.2014 - Current
Service Deli Manager
Fresh Choice Merival
02.2012 - 08.2014
District Court Registrar
Christchurch District Courts
01.2008 - 02.2011
High School Diploma -
Papa Hi High School
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