Karen Gainfort
Waipapa,NTL
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist Administrator at Mai Lighthouse. Proven expertise in reception management and appointment setting, ensuring exceptional client service. Adept at multitasking and maintaining confidentiality, while effectively coordinating schedules and supporting team operations. Committed to enhancing organizational efficiency and client satisfaction.
Overview
30
30
years of professional experience
Work History
Receptionist Administrator
Mai Lighthouse (Formally Franklin Family Support Services)
07.2017 - 10.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Consultant
Brides Corner
02.2013 - 07.2017
Family Business Bridal Shop / Sales Consultant
Administrator
Progressive Enterprises Ltd
01.1996 - 09.1999
General Administrative Role including:
Coordinator of Apprentices
Coordinator of Maternity Leave Applicants
Support Human Resource Team Leaders
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Scheduling appointments
- Confidential information management
- Multitasking and organization
- Documentation and recordkeeping
- Report preparation
Timeline
Receptionist Administrator
Mai Lighthouse (Formally Franklin Family Support Services)
07.2017 - 10.2025
Consultant
Brides Corner
02.2013 - 07.2017
Administrator
Progressive Enterprises Ltd
01.1996 - 09.1999