Summary
Overview
Work History
Skills
Volunteer Experience
Affiliations
References
Timeline
Generic

Karen Gordon

Auckland,AUK

Summary

Results-driven Dental Regional Manager known for high productivity and efficient task completion. Specialise in strategic planning, team leadership, and operational efficiency. Excel in communication, problem-solving, and adaptability to ensure optimal performance across multiple dental practices. Committed to fostering professional development within teams to achieve organisational objectives.

Overview

36
36
years of professional experience

Work History

Clinician Engagement Specialist

Lumino The Dentists
08.2024 - 01.2025
  • Develop strategies to enhance clinician retention.
  • Create meaningful engagement survey questions to gather valuable feedback.
  • Strengthen relationships and cohesion within the team.

Assistant Regional Manager

Lumino The Dentists
Auckland
04.2023 - 08.2024
  • Oversight and management of seven sites in the Auckland region
  • Collaborate closely with the general manager to oversee P&L reporting and ensure the attainment of targets
  • Track individual performance trends and business trends
  • Identify marketing opportunities to enhance the productivity of our clinics and clinicians
  • Development of new revenue-generating and community initiatives.
  • Build internal and external relationships.
  • Manage people, relationships, and performance issues
  • Maintain a close working relationship with the health and safety team, leading audits and ensuring timely completion of actions
  • Involved in contracts and recruitment
  • Maintaining a focus on ensuring seamless daily operations and promptly addressing any logistical interruptions
  • A core aspect of my role involves empowering and supporting practices to operate proactively and efficiently by imparting essential knowledge and understanding
  • I am called upon to provide support to struggling branches offering expertise in operations, business analysis, HR, risk identification, and fostering growth and a positive organizational culture
  • Recognizing a pivotal area for the future success of the business is identifying individuals for growth and development, taking the lead in implementing mentorship and development plans

Multi-Site Practice Manager

Lumino The Dentists
03.2022 - 04.2023
  • Coordinated staff recruitment, training, and scheduling activities.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Recruited, hired, and trained new staff.
  • Coordinated continuing education programs designed to keep clinical staff abreast of latest developments in field of dentistry.
  • Motivated staff by offering direction and providing constructive feedback.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Multi-site Practice Manager & Commercial Property Manager

Devonport Dental Care/Birkenhead Family Dental/Kaitoke Trust
01.2009 - 03.2022
  • Business performance, KPI's, P&L
  • People and Relationships Management
  • Recruitment and Performance Appraisals
  • Health and Safety
  • Operations Management
  • Client and Customer Care
  • Accounts Receivable and Payable, Tax Management
  • Building Management: Ensuring legal compliance, handling tenant complaints and concerns, conducting inspections, managing lease agreements, and OPEX management

KB Contracting
01.2008 - 01.2009
  • Liaised with the Ministry of Social Development and the Royal New Zealand Navy to manage and maintain key accounts

Principal Owner

Coldwell Electrical Data Cabling Company
Auckland
01.2009 - 07.2008
  • Successfully owned and managed Coldwell Electrical Data Cabling Company for 18 years until its sale in July 2008
  • Oversaw a team of over 40 employees, providing services across the greater Auckland region
  • Actively involved in all facets of business management, including profit and loss (P&L) monitoring, key performance indicators (KPIs), compliance with business codes, employment relations, and tax return preparation

Team Leader

Coldwell Electrical and Data Cabling Specialists
01.1995 - 01.2008

Commercial Product Development

Pacrite Industries
01.1993 - 01.1995

Customer Liaison Officer

Proudmouth Dental
01.1989 - 01.1993

Skills

  • Leadership
  • Strategic Thinking
  • Decision-Making
  • Communication
  • Resilience
  • Relationship Building
  • Adaptability
  • Time Management
  • Performance Management
  • KPI Monitoring
  • Training
  • Operational Planning

Volunteer Experience

  • Kaipātiki Project, Projects include native bush regeneration and stream care and large scale native plant nursery.
  • City Mission, Distribution centre.
  • Matrix Netball, Club Treasurer.
  • Sunnybrae Normal School, Class assistant and Librarian.

Affiliations

I am an enthusiastic individual who thrives on outdoor activities such as hiking and traveling, which allow me to explore new horizons and appreciate nature. I cherish quality time spent with family and friends, enjoying walks with my dogs, and finding joy in home renovation projects that stimulate my creativity and provide a sense of accomplishment.

References

References available upon request.

Timeline

Clinician Engagement Specialist

Lumino The Dentists
08.2024 - 01.2025

Assistant Regional Manager

Lumino The Dentists
04.2023 - 08.2024

Multi-Site Practice Manager

Lumino The Dentists
03.2022 - 04.2023

Multi-site Practice Manager & Commercial Property Manager

Devonport Dental Care/Birkenhead Family Dental/Kaitoke Trust
01.2009 - 03.2022

Principal Owner

Coldwell Electrical Data Cabling Company
01.2009 - 07.2008

KB Contracting
01.2008 - 01.2009

Team Leader

Coldwell Electrical and Data Cabling Specialists
01.1995 - 01.2008

Commercial Product Development

Pacrite Industries
01.1993 - 01.1995

Customer Liaison Officer

Proudmouth Dental
01.1989 - 01.1993

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