Karen Howe Pakarati
Receptionist
Auckland,New Zeland
Summary
Highly energetic hotel manager with more than 15 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Counter Attendant
LATAM Airlines
10.2008 - 02.2009
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
Housekeeping Supervisor
Tauraa Hotel
03.2009 - 12.2012
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry supervision.
- Worked with front desk to respond promptly to all guest requests.
Receptionist Administrator
Tauraa Hotel
01.2013 - 12.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Hotel Manager
Tauraa Hotel
01.2017 - 08.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
Education
High School License - Professional-Technical High School Diploma
Liceo Aldea Educativa Rapa Nui
Easter Island12.2007
Mid-Level Technician In Tourism Service - Tourism
Liceo Aldea Educativa Rapa Nui
Easter Island 09.2008
Skills
- Guest Services Management
- Guest Experiences
Certification
- December 2013 - Certificate for Hotel Management and Tourism at the Military Police Regiment of Santiago, Chile.
- December 2013 - Certificate for National Training and Employment Service, completion of the course Tourist Guide at the Institute for Training and Professional Consultancy of Santiago, Chile.
- September 2019 - Certificate of Participation in the workshop Marketing 360, For Tourism in a Digital World on Easter Island,Chile.
- 2020 - Certificate of Participation in Specialized Business Consultancies of the Insular Microbusiness Economic Development Program on Easter Island, Chile.
- December 2022 - Certificate for Providing Services at the Establishment Ana Kai Tangata, Rapa Nui as an English Teacher on Easter Island, Chile.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Hotel Manager
Tauraa Hotel
01.2017 - 08.2023
Receptionist Administrator
Tauraa Hotel
01.2013 - 12.2016
Housekeeping Supervisor
Tauraa Hotel
03.2009 - 12.2012
Counter Attendant
LATAM Airlines
10.2008 - 02.2009
High School License - Professional-Technical High School Diploma
Liceo Aldea Educativa Rapa Nui
Mid-Level Technician In Tourism Service - Tourism
Liceo Aldea Educativa Rapa Nui
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