Karen Howlett
Whangarei,NTL
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
30
30
years of professional experience
Work History
EQ+ Information and Sales Consultant
NorthAble Disability Services
10.2015 - 06.2022
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Created detailed sales presentations to communicate product features and market data.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Traveled throughout Te Taitokerau to Keynote speak for community groups; educating and presenting information demonstrating equipment to enable people to live safely and independently. Driving a commercial van built for delivering large items.
- Often provided transport for LYNKZ vocational programme. Driving a 12-seater transit van, ensuring clients arrived to there destinations safely.
Manager And Expert In Customer Support
ILS Independant Living Services
02.2011 - 09.2015
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Keynote speaker educating; presenting information and demonstrating equipment to enable people to live safely and independent. Driving a commercial large van.
- Booking presentations to Community Groups, Retirement Villages and Disability Support Groups throughout the greater Auckland region
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
Massage Therapist
Self-employeed
01.1992 - 01.2008
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Education
Bachelor of Science - Community Support Services
Career Force
10.2013
Skills
- Product and Service Knowledge
- Customer Oversight
- Contract Negotiation and Closing Tactics
- B2B Sales
- Promotional Campaigns
- Operational Efficiency
- Outreach Initiatives
- Suggestive Selling
- Merchandising Proficiency
- Customer Implementation
- Safe Equipment Handling
- Customer Relationship Management
Timeline
EQ+ Information and Sales Consultant
NorthAble Disability Services
10.2015 - 06.2022
Manager And Expert In Customer Support
ILS Independant Living Services
02.2011 - 09.2015
Massage Therapist
Self-employeed
01.1992 - 01.2008
Bachelor of Science - Community Support Services
Career Force
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