Karen Joe
Auckland
Summary
Kia Ora, My name is Karen Joe! But everyone around me calls me by KJ I am currently 21 years old, born and raised and currently living in the beautiful Auckland, New Zealand and am super eager in working with you guys! I can certainly describe myself as dynamic and results-driven, and professional with extensive experience in customer service and team collaboration. Successfully enhanced customer retention at Qantas by delivering exceptional service and upholding safety standards. Proven expertise in problem-solving and effective communication, fostering teamwork and customer satisfaction. Skilled in multitasking, managing fast-paced environments, and handling challenging situations with a positive attitude. I am very to hear back from you guys! Please email me if you have anymore further questions!.
Kind Regards, KJ
Overview
5
5
years of professional experience
Work History
Qantas
Cabin Crew
04.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Ensured safety and comfort of customers onboard aircraft.
SideKicker
Concert Barworker
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hospitality Worker
Waitress
03.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Hospitality Worker
Waitress/bartender
02.2020 - 10.2022
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Built strong relationships with local businesses for cross-promotion, increasing local engagement.
Education
High School Diploma -
Pakuranga College
Pigeon Mountain Road, Half Moon Bay, Auckland 20112-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Problem resolution
- Verbal communication
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Spanish
Elementary
Portuguese
Elementary
Chinese (Mandarin)
Professional Working
Timeline
Qantas
Cabin Crew
04.2024 - Current
Hospitality Worker
Waitress
03.2023 - 04.2024
SideKicker
Concert Barworker
08.2022 - Current
Hospitality Worker
Waitress/bartender
02.2020 - 10.2022
High School Diploma -
Pakuranga College
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