Summary
Overview
Work History
Skills
Affiliations
Certification
Timeline
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Karen Macdonald

Parklands,Christchurch

Summary

Dynamic Centre Administrator at AquaGym Ltd, recognized for enhancing service efficiency through streamlined scheduling and customer support. Proficient in invoicing and debt collection, I effectively resolved customer complaints while fostering teamwork and staff motivation. My strong analytical skills and excellent communication ensured alignment with client needs, driving operational success.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Centre Administrator & Front of House

AquaGym Ltd
Linwood, Christchurch
06.2008 - Current
  • Streamlined customer support and scheduling processes to elevate service efficiency.
  • Executed monthly invoicing and debt collection to sustain cash flow.
  • Analyzed class requirements, aligning offerings with client needs.
  • Facilitated product ordering to guarantee adequate inventory availability.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Delivered customer service across in-person, phone, and email channels.
  • Conducted training sessions to reinforce best practices among staff.
  • Motivated staff to achieve optimal performance.

Circular Supervisor

Reach Media
04.2006 - 02.2010
  • Ensured timely completion of circular deliveries.
  • Employed deliverers for various delivery rounds.
  • Completed necessary paperwork to maintain accurate records.

Playcentre Supervisor

St Albans Playcentre
Mairehau, Christchurch
10.2004 - 04.2008
  • Ensured smooth operation of center through effective teamwork.
  • Collaborated to develop play items that enhance children's education.

Office Worker

Irvine Textiles Ltd
, Christchurch
02.1992 - 12.2002
  • Executed general office duties to ensure efficient operations.
  • Processed customer orders with overseas suppliers to maintain product availability.
  • Conducted monthly invoicing to ensure timely payments.
  • Managed debt collection efforts to improve cash flow.
  • Delivered exceptional customer service to enhance client satisfaction and retention.
  • Facilitated sales activities to drive revenue growth and market penetration.

Skills

  • Customer service
  • Scheduling
  • Invoicing
  • Inventory management
  • Debt collection
  • Staff training
  • Problem solving
  • Effective communication
  • Client needs analysis
  • Time management
  • Organizational skills
  • Excellent communication
  • Analytical skills
  • Administrative support
  • Task delegation
  • Teamwork and collaboration
  • Written communication
  • Multitasking Abilities

Affiliations

  • Dragon Boating
  • Walking
  • Crafts
  • Gardening

Certification

  • Work place First Aid

Timeline

Centre Administrator & Front of House

AquaGym Ltd
06.2008 - Current

Circular Supervisor

Reach Media
04.2006 - 02.2010

Playcentre Supervisor

St Albans Playcentre
10.2004 - 04.2008

Office Worker

Irvine Textiles Ltd
02.1992 - 12.2002

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Karen Macdonald