Karen Paulo
Manukau City,Papkura
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Debt Collector Agent
Panthera Finance
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Investigated customer credit references and approved credit lines.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Debt Collector Agent
Baycorp- Auckland, NZ
02.2014 - 05.2015
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Achieved performance goals on consistent basis.
- Responded to customer inquiries and provided detailed account information.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained high volume of calls and met demands of busy and productive group
- Worked in call center environment handling manual and automatically dialed outbound calls
- Identified and contacted customers with overdue accounts to address payment status
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Entered client details and notes into system for interdepartmental access and review
- Analyzed customer financial records to determine appropriate payment plan
- Worked with customer to create debt repayment plan based on current financial condition
Debt Collector Agent
Panthera Finance
05.2011 - 01.2014
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Identified and contacted customers with overdue accounts to address payment status.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Call Center Sales Representative
TSA Telco Group
02.2008 - 03.2011
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Developed extensive knowledge of products and services to better assist customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Meat Packer
JBS Beef Plant
05.2007 - 01.2008
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
- Organized and stored items at specific temperatures to maintain freshness.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Cashier
Burger King
03.2004 - 02.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
Education
Skills
- Sage 50 Accounting Software
- Collection Calls
- Administration and Management
- Denial Appeals Process
- Bill Processing
- Payment Acceptance
- Quality Standards Compliance
- Credit Extension Negotiation
- Payroll Processing
- Cash Application
- Communications Strategies
- Reading Comprehension
- Call Control
- Debt Repayment Negotiation
- Negotiation
- Updating Customer Accounts
Singing, Fishing, traveling
I sing in a church band, me and my husband love to go fishing on our spare time, and i love to travel and dreaming of travelling some more.
Additional Information
I am very fast learner, would accept any challenges love to work as a team can also work as an individual, Very flexible can work through the week just not the weekends as i have commitment with Church as i am a Pastors wife.
Languages
English
Professional Working
Samoan
Native or Bilingual
Timeline
Debt Collector Agent
Baycorp- Auckland, NZ
02.2014 - 05.2015
Debt Collector Agent
Panthera Finance
05.2011 - 01.2014
Call Center Sales Representative
TSA Telco Group
02.2008 - 03.2011
Meat Packer
JBS Beef Plant
05.2007 - 01.2008
Cashier
Burger King
03.2004 - 02.2005
Debt Collector Agent
Panthera Finance
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