Summary
Overview
Work History
Skills
Timeline
Generic

Sarah Houchen

Waimauku,AUK

Summary

Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to adapt to new situations and challenges, and take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Operations Manager

KC Windows Cleaning
11.2021 - Current
  • Running the day to day operations and improved customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Improved job scheduling processes and efficiencies, including client invoicing.
  • Developed strong relationships with customers, resulting in improved service quality.

Payroll Assistant

Phil Greig Strawberry Garden's
09.2018 - 12.2021


  • Maintained accurate records of employee hours, overtime, and leave balances.
  • Streamlined payroll processing by implementing efficient data entry.
  • Reduced errors in payroll calculations through thorough review and reconciliation procedures.
  • Ensured timely payment of employee wages by meeting deadlines for payroll processing.

Bookkeeper

KTS Accountants
01.2014 - 01.2017
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Streamlined bookkeeping processes by implementing into accounting programmes and preparing GST reports.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Improved accounts receivable and payable and processing wages

Office Manager / Operations

Goldline Limousines
03.1997 - 12.2010

I initially started out with Goldline Limousines & Tours from leaving school (My parents company from 1997 - 2008). In 2008 my husband and I bought the Company & ran it for 2 years from 2008-2010.


  • Streamlined office operations and booking work schedules by implementing efficient filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Facilitated smooth communication and workloads between clients drivers & contractors, addressing concerns promptly.
  • Event Co-ordination: Running & organising corporate events for VIP Clients & Groups ensuring positive outcomes.
  • Accounts: Invoicing all jobs, entering all transactions into accounting program, preparing accounts for GST etc.

Skills

  • Administration Skills
  • Accounting & Payroll
  • Customer Service & Retention
  • Operational Efficiency
  • Client Relations
  • Problem-Solving & Negotiation

Timeline

Operations Manager

KC Windows Cleaning
11.2021 - Current

Payroll Assistant

Phil Greig Strawberry Garden's
09.2018 - 12.2021

Bookkeeper

KTS Accountants
01.2014 - 01.2017

Office Manager / Operations

Goldline Limousines
03.1997 - 12.2010
Sarah Houchen