Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karen Kam Ling Xuan

Karen Kam Ling Xuan

Summary

Experienced in customer service related jobs in Hong Kong and New Zealand. Seeking positions to enhance my career in a high-level professional environment where I can utilise my skills and study background to the maximum

Overview

7
7
years of professional experience

Work History

Brand Promoter

Duty Zero (Hong Kong International Airport)
07.2023 - 02.2024
  • Provide product samples, coupons and informational brochures to persuade people to buy products
  • Boost product sales during promotional events.
  • Manage promotional booth setup, create attractive displays to draw in potential customers


Customer Service Executive

HKT
02.2022 - 05.2023
  • Handle customer enquiries and complaints on government subsidies via inbound and outbound phone calls in a timely manner
  • Send enquires from customers to the Secretariat for further follow up
  • Listen to customer concerns and provide suitable solutions

Guest Service Agent

Eaton Hotel
11.2020 - 01.2022
  • Provide check in and check out services in a professional manner
  • Maintain accuracy of guest database input
  • Daily responsibilities such as data collection, guest preference and following up trace report
  • Handle guests' enquiries and complaints
  • Overnight shifts

District Councilor Assistant

Yau Tsim Mong District Council
07.2020 - 10.2020
  • Daily operation of District Council
  • Answer phone call, maintain files and take memos
  • Organise activities within the district
  • Administration tasks

Tobacco & Liquor Promoter

Duty Zero (Hong Kong International Airport)
10.2019 - 03.2020
  • Provide information about assorted products
  • Achieve sales target
  • Perform regular stock takes

Guest Service Agent

Novotel & Ibis Ellerslie
10.2017 - 06.2018
  • Provide check in and check out services in a professional manner
  • Answer incoming calls and manage general enquiries, reservation, and handle complaints
  • Utilise my Chinese language to formulate appropriate communication with guests to increase clientele base

Food & Beverage Attendant

Naumi Hotel
10.2016 - 04.2017
  • Provide efficient wait service to ensure satisfaction
  • Make menu recommendations
  • Stocktakes

Education

Bachelor of Applied Hospitality and Tourism Management -

Pacific International Hotel Management School
New Plymouth, New Zealand
07.2019

Korean Intensive Language Programme in Level 4 -

Ewha Womans University
Seoul, South Korea
02.2016

New Zealand Certificate in Travel and Tourism -

The International Travel College of New Zealand
Auckland, New Zealand
10.2014

NCEA Level 2 -

Howick College
Auckland, New Zealand
04.2014

Skills

  • Cantonese
  • English
  • Mandarin

Timeline

Brand Promoter

Duty Zero (Hong Kong International Airport)
07.2023 - 02.2024

Customer Service Executive

HKT
02.2022 - 05.2023

Guest Service Agent

Eaton Hotel
11.2020 - 01.2022

District Councilor Assistant

Yau Tsim Mong District Council
07.2020 - 10.2020

Tobacco & Liquor Promoter

Duty Zero (Hong Kong International Airport)
10.2019 - 03.2020

Guest Service Agent

Novotel & Ibis Ellerslie
10.2017 - 06.2018

Food & Beverage Attendant

Naumi Hotel
10.2016 - 04.2017

Bachelor of Applied Hospitality and Tourism Management -

Pacific International Hotel Management School

Korean Intensive Language Programme in Level 4 -

Ewha Womans University

New Zealand Certificate in Travel and Tourism -

The International Travel College of New Zealand

NCEA Level 2 -

Howick College

Similar Profiles

CREATE PROFILE
Karen Kam Ling Xuan