Karen Pik Hoong Leong
Rotorua,BOP
Summary
Versatile team member offering 20 years of experience.
Reliable and positive
successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Knowledgeable about product merchandising, payment processing and cleaning.
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Fluent in Cantonese, Mandarin and English
Overview
10
10
years of professional experience
Work History
Shop Assistant
Sushi First
01.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and food preparation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Developed strong rapport with customers and created positive impression of business.
Checkout Supervisor
Jack Lum & Co Ltd
06.2013 - 02.2018
- Supervised multi-cultural team enforcing compliance with operational policies and procedures.
- Supported production line, reporting need for additional staff and resources.
- Checked workers and recorded performance for presentation to shift leaders.
- Assisted in recruitment and training of key talents to address department needs.
Cashier
Red Fern Fruit Market
05.2013 - 02.2018
- Greeted customers entering store and responded promptly to customer needs. processed and prepared juice orders.
- Built relationships with customers to encourage repeat business. supported the multi-cultural clients .
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma of Tourism Management
Waiariki
Mokia Drive Rotorua11.2003
Skills
- Building Customer Loyalty
- Exceeding Customer Expectations
- Product Promotion
- Sales Quota Achievement
- Professional Demeanor
- Cultural Awareness
- Customer Service
- Staff Training
- Money Handling Abilities
- Facility Safety
- Cooperative Attitude
Interests
Cooking, Walking,Gardening and travel
Timeline
Shop Assistant
Sushi First
01.2023 - Current
Checkout Supervisor
Jack Lum & Co Ltd
06.2013 - 02.2018
Cashier
Red Fern Fruit Market
05.2013 - 02.2018
Diploma of Tourism Management
Waiariki
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