Summary
Overview
Work History
Education
Skills
Timeline
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Karewa Tarei

Hamilton

Summary

Dynamic customer service professional with a proven track record at Vodafone/One NZ, enhancing customer satisfaction through effective problem resolution and relationship building. Skilled in multitasking and email management, I excel in high-pressure environments, ensuring positive outcomes while fostering trust and loyalty among clients.


Overview

10
10
years of professional experience

Work History

Customer Service Champion

Vodafone/One NZ
02.2020 - 03.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided expert advice on product selections, leading customers towards informed purchasing decisions.
  • Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
  • Assisted in the development of training materials for new hires, standardizing procedures across the team for consistent service delivery.
  • Developed strong relationships with customers, fostering trust and improving brand reputation.
  • Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.

Assistant Manager

United Video
09.2015 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.

Shop Assistant

United Video
10.2014 - 09.2015
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

High School Diploma -

Edgecumbe College
Edgecumbe, NZ
11-2011

Skills

  • Assertiveness
  • Email management
  • Language proficiency
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Problem resolution
  • Relationship building

Timeline

Customer Service Champion

Vodafone/One NZ
02.2020 - 03.2025

Assistant Manager

United Video
09.2015 - 02.2018

Shop Assistant

United Video
10.2014 - 09.2015

High School Diploma -

Edgecumbe College

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Karewa Tarei