Karina Burns
Lower Hutt,WGN
Summary
Operations Manager with proven expertise at Lavilla Hairdressing, excelling in team leadership and customer service. Enhanced client satisfaction through strategic communication and staff training initiatives, driving business growth.
Overview
9
9
years of professional experience
Work History
Operations Manager
Lavilla Hairdressing / Vixen and Luxe Extensions
Lower Hutt
02.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling staff to meet industry demands.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing
- Managing the day to day operations for 2 brands
- Organizing staff training
- Organizing staff events
- Organizing fundraisers
- Building 2 brands
- Managing the online store
- paying accounts
- Invoicing
- Managing the returns process
- KPI and working with the salon manager
Salon Manager
Lavilla Hairdressing
Lower Hutt, WGN
05.2016 - 02.2022
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed financial aspects of the salon, including payroll processing, and inventory management.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Client relationships
Timeline
Operations Manager
Lavilla Hairdressing / Vixen and Luxe Extensions
02.2022 - Current
Salon Manager
Lavilla Hairdressing
05.2016 - 02.2022