Karina Henry
Taupo,WKO
Summary
Experienced with team leadership and project supervision. Utilizes strategic planning and problem-solving to enhance efficiency and achieve goals. Knowledge of performance management and effective communication, ensuring cohesive team dynamics and project success.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Finns Taupo
02.2020 - 02.2022
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing orders, and addressing any customer concerns with professionalism.
Management Supervisor
SinCity Taupo
02.2022 - Current
- Collaborated with cross-functional teams to develop comprehensive strategies for business growth and expansion into new markets.
- Mentored junior staff members, weekly trainings.
- Exceeded performance targets consistently by setting clear expectations. Providing ongoing support for personal growth within the team.
- Developed strong client relationships through consistent communication, timely delivery of projects, and ensuring customer satisfaction.
- Improved overall department performance by identifying areas for growth, developing action plans.
- Managed a diverse team of professionals, fostering an inclusive and collaborative work environment to drive success.
Front Desk Assistant
Kathmandu Taupo
09.2024 - 01.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
Beauty Therapy - Level 1-3
Wintec
Hamilton11.2020
Skills
- Operations management
- Staff development
- Sales management
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Computer skills
- Interpersonal skills
Timeline
Front Desk Assistant
Kathmandu Taupo
09.2024 - 01.2025
Management Supervisor
SinCity Taupo
02.2022 - Current
Front of House Employee
Finns Taupo
02.2020 - 02.2022
Beauty Therapy - Level 1-3
Wintec
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