With having 3 children, my time outside of work is dedicated to them All my children have thier own interests and I love nothing more than supporting and seeing them enjoy themselves
Karina Jayne Scott
Kaiapoi
Summary
Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organisational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in this Franchise Relationship Manger role.
Aiming to drive impactful improvements and support organisational growth through strategic operational advising.
Highly reliable and adaptable, with strong focus on process improvement and operational efficiency.
Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Thoroughly enjoy and thrive off working within a team, also have the ability and drive to work solo.
Overview
24
24
years of professional experience
Work History
On The Spot Operations Advisor
Foodstuffs South Island
04.2017 - Current
- Supporting Member Convenience stores by ensuring they maintain consistent brand expectation, executing their businesses in line with their franchise agreements. Doing this by fostering strong and trustworthy relationships with store owners and their teams.
- Working with store owners to understand their mix of sales, area's for growth while observing market trends. Running reports to assist with this data
- Executing and managing store fit outs and upgrades where required. Working along side the property team with store floor plans. Working with trades people, gathering quotes, planning, ordering equipment, excecuting on-site relays and working to timelines.
- Working with and negotiating terms with suppliers
- Supporting stores on Food Safety, encouraging use of Safe Food Pro app
- Managing change of ownerships, working through Foodstuffs Membership approvals with potential store owners, setting up accounts with suppliers and handing membership resignations
- Maintaining store notes, plans and goals. General admin work. Using excel, Power Point, Word, PDF and email.
Sales Representative
Trents Wholesale
11.2012 - 04.2017
- Managing food service and convenience customers across different sectors on a day to day basis both existing and new opportunities within the Canterbury region
- Listening to the requirements of my customers’ needs and having an understanding on how I can assist in adding value to their business as well as adding to the growth of Trents business
- Offering alternative options for products and showcasing any new products I feel are appropriate to their business
- Having the ability to adapt my sales approach based on the needs and personality of my customer
- Building and maintaining strong relationships with my customers, Trents distribution partners and suppliers
- Having the ability to often think on my feet when challenges arise
National Food and Coffee Trainer
Z Energy
10.2011 - 11.2012
- Travelling nationally on a weekly basis training teams of talented and passionate people the technical aspect of coffee making, food hygiene and safety, art of espresso and customer service
- Assisting manager’s and staff with set up of new food and coffee zone
- Dealing with any issues that arose on site during change over prior to reopening
- Time management of working to a calendar/schedule for 3 other trainers and myself, which often involved keeping close relationships with the contractors on site to communicate any delays and then putting together a plan if required
- Also, dealing with the day to day running and book keeping of being a contractor, this has given me a broad understanding of budgets and expenditure
Salon Receptionist
Wish Hair and Beauty
04.2011 - 10.2011
- Reception duties which include emails, administration, greeting clients, booking of appointments and staff rosters
- Achieving sales targets and reaching KPI’s on a weekly basis, retail sales of both beauty and hair care to clients, ordering stock and maintaining stock levels as well as keeping within budgets
- I also assisted with marketing and promotion of the business
Clinic Manager
Body Business Beauty Therapy
05.2010 - 04.2011
- Full Management of three beauty clinic’s, sole charge, customer services, staff management, rosters, income reports, sales targets, retail sales, KPI’s, rebooking targets, booking of appointments, organising of group bookings, stock takes, ordering of stock, advertising, marketing, promotions, dealing directly with sales reps, promoting the business, customer complaints and the daily operation of the three businesses
Franchise Manager
Fuze Cafe and Flat White Café
10.2008 - 01.2010
- Full Management of all cafes, (six in total) multi-site management, organising and participating in trade shows, costing of stock and wages, working with in budgets, wholesale coffee sales, staff training for FOH and barista, customer services, staff management, rosters, ordering of stock, stock takes, cash handling/banking, food preparation and presentation, dealing directly with sales reps, food costing, competing in barista competitions and general operation of the businesses
Clinic Manager
Marlborough Day Spa
07.2007 - 09.2008
- Management of the clinic, customer services, maintaining high standards of the clinic, cash handling, telephone skills, booking of appointments, organising of group bookings, product sales, reaching sales targets (KPI’s), staff management, ordering of stock, monthly stock- take, weekly income reports, sole charge position and daily operation of the business
Café Manager
Robert Harris Cafe
01.2006 - 06.2007
- Management of the café/ sole charge position, customer services, cash handling/banking, staff management, rosters, ordering of stock, staff meetings, barista training/staff training, food preparation and presentation and daily operation of the business
Assistant Manager
Springs Deli Cafe
01.2003 - 01.2005
- Food preparation and presentation, customer services, ordering of stock, cash handling, daily banking of takings, staff supervision and sole charge when owners were away from the business
Duty Manager
Keith’s Café and Bar
01.2002 - 01.2003
- Waitress and duty manager, food preparation, customer services, staff supervision, staff rosters, staff wages, daily banking of takings, cash handling, ordering of stock and sole charge when owner was away from the business
Assistant Manager
Scenic Views Motel
01.2001 - 01.2003
- Customer services, checking in and out of house guests using computer, telephone skills and booking of motel reservations
Education
Leadership Level 4 - Leadership Level 4
Foodstuffs
10-2024
NCEA - NCEA
Amuri Area School
01-2002
Hurunui Academy - Tourism and Hospitality
Hurunui Academy
01.2001
Christchurch Academy - Child Care
Christchurch Academy
01.2000
Skills
- Customer Engagement Development
- Innovative Problem Solving
- Proficient Time Management
- Strategic Process Planning
- Effective Communication Skills
- Retail operations
- Product Knowledge
- Project Planning
Personal Qualities
- Punctual and well-mannered
- Motivated with a positive attitude
- Friendly with a good sense of humour
- Loyal and professional
- Honest and very reliable
- Accepts and enjoys challenges
- A team person who can also work unsupervised
- Adaptable to change
Interests
Timeline
On The Spot Operations Advisor
Foodstuffs South Island
04.2017 - Current
Sales Representative
Trents Wholesale
11.2012 - 04.2017
National Food and Coffee Trainer
Z Energy
10.2011 - 11.2012
Salon Receptionist
Wish Hair and Beauty
04.2011 - 10.2011
Clinic Manager
Body Business Beauty Therapy
05.2010 - 04.2011
Franchise Manager
Fuze Cafe and Flat White Café
10.2008 - 01.2010
Clinic Manager
Marlborough Day Spa
07.2007 - 09.2008
Café Manager
Robert Harris Cafe
01.2006 - 06.2007
Assistant Manager
Springs Deli Cafe
01.2003 - 01.2005
Duty Manager
Keith’s Café and Bar
01.2002 - 01.2003
Assistant Manager
Scenic Views Motel
01.2001 - 01.2003
Christchurch Academy - Child Care
Christchurch Academy
Leadership Level 4 - Leadership Level 4
Foodstuffs
NCEA - NCEA
Amuri Area School
Hurunui Academy - Tourism and Hospitality
Hurunui Academy
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