Karina Priestly

• Confidently providing clerical support to the wards – this includes a professional phone manner, clear communication with staff, whaiora, and whānau, and an overall understanding of functionality to ensure the smooth running of tasks and workflow.
• Competent and accurate with MS Office, MS Excel, and other software applications, i.e. HCC, TrakCare, Concerto, and 3M Chartview.
• Versatile in all areas of the unit; this includes Reception, Wards, and 'Floor One' administration tasks.
• Supporting colleagues with queries regarding clerical and administrative tasks.
• Accurately generate and complete documents related to the Mental Health Act, i.e., inpatient to outpatient and transfer of care documents.
• Holding a strong understanding of the Mental Health Act legislation, and providing support to staff.
• Assisting with roster management by receiving unplanned and planned leave requests, and arranging cover.
• Assisting with casual team members; this involves training or organising training.
• Providing training to colleagues when needed, and also informing colleagues of any changes in processes.
• Successfully designed and implemented a streamlined solution for managing clinical records.
• Providing support to senior team members and management in both clinical and non-clinical teams.
• TrakCare Superuser – this means holding a high level of competency to provide the service, with support when needed.

By pushing myself outside my comfort zone and approaching my manager with a willingness to learn, I have developed a wide range of knowledge and skills over the last five years.

As a result of being proactive, I have become a confident and reliable employee, finding myself as one of the senior members of the team.

• Arranging ambulances
• Issuing NHI numbers
• Recognising priority
• Working under pressure
• Accurate and fast data entry

I became a senior team member during this employment, where I was adept at supporting and guiding my teammates in a high-stress and time-critical environment.

• Consoling grieving family members
• An understanding of medical terminology
• Precise communication of information
• Accurate data entry

This was a sole charge position; I learned quickly, professionalism, and the purpose of the position.