Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karis Ki

Auckland

Summary

Professional Branch Sales Manager with proven track record in driving sales growth and exceeding targets. Strong leader with expertise in team collaboration, customer relationship management, strategic planning, and managing branch operation. Adept at leveraging market trends to maximize revenue and adapt to changing business needs. Highly dependable, with effective communication and problem-solving skills ensuring consistent results.

Overview

14
14
years of professional experience

Work History

Sales Representative

Active Electrical Suppliers Ltd
11.2024 - Current
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained key accounts through proactive relationship management and addressing customer concerns promptly.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Expanded customer base through cold calling, networking, and relationship building.

Branch Manager

Reece Plumbing
10.2017 - 06.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Cultivated a positive branch culture that improved employee engagement, productivity and retention, resulting in superior customer service, strong brand loyalty and sustained sales growth.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Resolved customer complaints to maintain high level of satisfaction.

Assistant/Sales Manager

Reece Plumbing
05.2015 - 10.2017
  • Developed strategy to increase sales and drive profits.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands..
  • Reviewed sales and gross profit report to assess company efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Counter, Driver & Warehouse Person

Reece Plumbing
10.2011 - 05.2015
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Professionally answered telephones and responded to customer inquiries.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Performed general housekeeping and cleaning tasks.
  • Completed cycle counts and monthly inventory.
  • Maintained stock and replenished workstation products
  • Warmly welcomed customers upon approaching counter and placing orders

Education

Kelston Boys' High School
2001

Skills

  • Branch operations management
  • Customer relationships
  • Customer service
  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Team leadership
  • Time management
  • Project management
  • Interpersonal communication skills
  • Customer relationship building

Timeline

Sales Representative

Active Electrical Suppliers Ltd
11.2024 - Current

Branch Manager

Reece Plumbing
10.2017 - 06.2023

Assistant/Sales Manager

Reece Plumbing
05.2015 - 10.2017

Counter, Driver & Warehouse Person

Reece Plumbing
10.2011 - 05.2015

Kelston Boys' High School

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Karis Ki