Karishma Kumar
Auckland,AUK
Summary
Accomplished Senior Executive Assistant with a proven track record at Spark New Zealand, adept in strategic planning and executive support. Leveraged outstanding computer proficiency and exceptional interpersonal skills to enhance executive productivity by over 30%. Specializes in process improvement and seamless communication, ensuring project success and operational excellence.
Overview
7
7
years of professional experience
Work History
Senior Executive Assistant
Spark New Zealand
Auckland, Auckland
05.2024 - Current
- Provide executive support to four senior executives, ensuring they operate efficiently and effectively.
- Manage complex calendars, schedule meetings, and coordinate travel arrangements in compliance with corporate policies.
- Act as a liaison between executives, clients, and internal teams to ensure seamless communication and successful project execution.
- Prepare and edit communications, including presentations, reports, and correspondence, to maintain professionalism and align with company goals.
- Oversee office operations, including organizing events and meetings, managing documentation, and maintaining filing systems.
- Composed confidential communications on behalf of senior executives in response to inquiries from staff members or external contacts.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Acted as a liaison between the executive team and other departments within the organization.
- Prepared agendas for meetings in consultation with the executive team to ensure all necessary materials were available prior to each meeting.
- Reviewed incoming emails and directed them to appropriate personnel based on their content or urgency level.
- Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
- Coordinated executive's daily calendar and planned appointments and events.
- Collaborated with senior leadership to support new projects.
Sales and Client Development Associate
PriceWaterhouseCoopers
Auckland, Auckland
05.2022 - 05.2024
- Supported managers and partners in achieving key business goals and maintaining compliance with internal guidelines and industry best practices.
- Coordinated client meetings and assisted with CRM systems to streamline customer relationship management processes.
- Enhanced cross-department communication to drive service delivery and business growth.
- Led the creation of dashboards and automated reporting systems to improve data visibility and decision-making.
- Conducted market research, identifying trends to improve sales and customer acquisition strategies.
Executive Assistant
Network for Learning
Auckland, Auckland
03.2020 - 05.2022
- Provided executive assistance to the Chief Customer and Brand Officer and Chief Information and Security Officer, streamlining administrative tasks and supporting business objectives.
- Managed complex diaries, booked travel, and coordinated logistics for meetings and company-wide events.
- Drafted formal documentation, including meeting minutes and agendas, ensuring professionalism and alignment with brand guidelines.
- Built strong relationships with senior leadership, enhancing collaboration and effective communication across the company.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
Project Coordinator
Network for Learning
Auckland, Auckland
03.2020 - 08.2021
- Coordinated the Equipment Support Programme, helping schools access and utilize technology solutions.
- Supported the onboarding of new reporting apps and assisted with the NZQA project, managing project timelines and client communications.
- Achieved monthly targets and maintained high standards of customer service, resolving client queries effectively.
Accounts Administrator
Auckland Property Management Ltd
Auckland, Auckland
06.2019 - 07.2020
- Provided administrative and personal assistant support to three managers, balancing multiple priorities in a fast-paced environment.
- Managed client accounts, invoicing, and legal document preparation.
- Utilized Salesforce for data entry and system management, supporting the accounts team in day-to-day operations.
- Prepared monthly financial statements in accordance with GAAP guidelines.
- Managed accounts receivable and payable activities, including invoicing, payments, collections and reconciliations.
- Assisted with the preparation of budgets and forecasts for various departments.
- Monitored bank activity to ensure accuracy of financial records.
- Reviewed vendor contracts to ensure terms are met prior to payment processing.
- Analyzed balance sheet items such as cash flow, investments and liabilities and assets to identify risks or trends that may impact profitability or liquidity.
Facility Management / Administrator /Technical Sup
Craigs Investment Partners
Auckland, Auckland
08.2018 - 06.2019
- Supported the wider team with administrative tasks, facility management, and advisor support.
- Coordinated travel arrangements, managed diaries, and ensured smooth operations for internal and external meetings.
- Assisted in the Fee Remediation Project and managed office events and logistics.
Front Desk Coordinator/Supervisor of Operations
BodyTech Fitness
Auckland, Auckland
11.2017 - 07.2018
- Acted as the first point of contact for clients, and managed customer service relations.
- Supervised a team of front desk staff, ensuring smooth operations and excellent customer service.
- Managed invoicing, account reconciliation, and data entry, ensuring accuracy and timely completion of tasks.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Balanced daily transactions in accordance with established procedures; reconciled discrepancies as needed.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Trained new employees on proper use of software applications related to front desk operations.
- Attended meetings with management team regularly to discuss progress on projects or initiatives related to front desk operations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Bachelor of Chiropractic - Health And Fitness
New Zealand College of Chiropractic
Auckland06-2017
Diploma in Applied Science - Applied Science - Chiropractic
Auckland University of Technology
Auckland, NZ07-2012
Skills
- Process improvement strategies
- Office equipment proficiency
- Research and analysis
- Conflict resolution techniques
- Able to take direction
- Outstanding computer proficiency
- Excellent active listener
- Human resources
- Meticulous attention to detail
- Team leadership experience
- Administrative skills
- Exceptional interpersonal skills
- Strategic planning expertise
- Strong organizational skills
- Travel administration
- Social media
- Business administration
- Strategic planning
- Executive support
Affiliations
- Netball
- Golf
- Yoga, Pilates, Boxing
- Painting/art
References
References available upon request.
Timeline
Senior Executive Assistant
Spark New Zealand
05.2024 - Current
Sales and Client Development Associate
PriceWaterhouseCoopers
05.2022 - 05.2024
Executive Assistant
Network for Learning
03.2020 - 05.2022
Project Coordinator
Network for Learning
03.2020 - 08.2021
Accounts Administrator
Auckland Property Management Ltd
06.2019 - 07.2020
Facility Management / Administrator /Technical Sup
Craigs Investment Partners
08.2018 - 06.2019
Front Desk Coordinator/Supervisor of Operations
BodyTech Fitness
11.2017 - 07.2018
Bachelor of Chiropractic - Health And Fitness
New Zealand College of Chiropractic
Diploma in Applied Science - Applied Science - Chiropractic
Auckland University of Technology
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