Karishma Mandri

Key Responsibilities

• Led forecasting, budgeting, and scenario modeling for pricing decisions, organizational changes, and strategic initiatives.
• Conducted in-depth financial analysis to identify performance gaps, emerging risks, and opportunities for improvement.
• Provided actionable insights and strategic recommendations to senior leadership to drive enhanced financial performance.

Key Achievements

• Redesigned and simplified the monthly performance report, improving clarity and decision-making; I was recognized by the CFO for my outstanding impact.
• Developed and implemented an annual leave tracker, reducing leave liability by 15%, contributing to the company’s broader cost-reduction efforts.

Key Responsibilities

• Led the budgeting and forecasting processes across multiple departments, ensuring alignment with strategic objectives.
• Identified and implemented process improvements to streamline reporting, and reduce manual effort.
• Provided coaching and development to senior finance analysts, enhancing wider team capabilities and performance.

Key Achievements

• Reduced the planning/forecasting cycle from 10 weeks to just 3 weeks, significantly improving efficiency and turnaround time.
• Spearheaded the automation of the cost allocation model, ensuring more accurate cost distribution across the bank’s product offerings.
• Recognized with three Quarterly 'Legends' Awards, and named Local Legend for excellence in performance and contributions.

Key Responsibilities

• Conducted trend analysis to identify key cost drivers, and provided strategic recommendations to optimize Contact Center operations.
• Delivered workshops and coaching sessions to enhance team skills, and improve overall performance.
• Analyzed and reported on contact center KPIs, identifying growth opportunities and areas for improvement.

Key Achievements.

• Contributed to the development of FY20 Contact Center KPIs, ensuring alignment with the company's overall strategy.
• Implemented a Cost-to-Serve model, successfully tracking and reducing contact center costs.
• Reduced personnel-related expenditure by 10% and identified cost-saving opportunities, including the removal of unused telecommunication lines.

Key Responsibilities

Successfully contributing to the performance reporting framework, periodic forecasting processes, and expense management.

Trend analysis and strategic recommendations to business leaders.

Implement process improvements with regular reporting streams.

Key Achievements

Led cost-savings initiatives within the TDL Remediation Project, successfully identifying and realizing savings.

Enhanced the six-monthly analyst pack preparation process, making it more efficient and user-friendly.

Received recognition for driving improvements in management reporting and resolving budget expense ratio discrepancies.

Key Responsibilities

• Strategic Financial Planning & Analysis: Led the preparation of annual budgets, reforecasts, 5-year plans, and feasibility studies, supporting executive decision-making for a budget exceeding FJ$620M; delivered detailed variance analysis and insights to the Board and Audit Committee.
• Operational Finance & Business Partnering: Provided end-to-end financial support to Airline Operations and Line Managers, overseeing departmental P&L, route profitability, fuel budgeting, and cost center analysis, while liaising with major suppliers and improving cost control.
• Reporting, Automation, & Process Improvement: Produced monthly management reports and KPIs, streamlined financial processes through automation, supported strategic projects (e.g., fleet acquisition studies), and contributed to cost-saving initiatives across the organization.

Key Achievements

• Strategic Project Leadership: Played a key role in the strategic planning and financial analysis behind the billion-dollar A330 aircraft acquisition, and the airline's full rebranding initiative, delivering actionable business cases for senior management.
• Cost Optimization: Led targeted cost reviews for cabin and tech crew operations, achieving 10% annual savings on hotel rates and a 15–20% reduction in crew turnover costs over five years.
• Team Leadership: Mentored three finance analysts, promoting a high-performance, collaborative culture, and supporting ongoing professional development.

Key Responsibilities

• Revenue Analysis and Reporting: prepared monthly P&L statements, weekly revenue reports, and provided variance analysis and insights on ticket sales and flown revenue.
• Commercial and Financial Management: managed agreements and payments with sales agents, GSAs, and interline partners, including oversight of Fiji Link revenue and tax reporting.
• Strategic Collaboration: Worked closely with the Commercial team to analyze market trends and forecast company revenue.

Key Achievements

• Led the Revenue Accounting Restructure Initiative (2010): Directed a department-wide restructure project, resulting in a 5% reduction in overhead costs through process optimization and resource efficiency.
• Passenger Flown Supervisor (9-Month Secondment): Oversaw daily operations and led a team of 15 staff members, ensuring seamless service delivery, and maintaining performance standards during a critical leadership transition.
• Automated Weekly Revenue Reports: Designed and implemented automated reporting tools for revenue management, reducing manual workload, improving report accuracy, and enabling quicker, data-driven decision-making.