Karishma Mehta
Auckland,New Zealand
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Strong focus and attention to detail with sharp accuracy. Demonstrated effective inter-personal and communication skills during both interactions with external and internal clients. Ability to take spot decisions and respond appropriately and positively to pressures on a daily basis. Quick learning ability and positive attitude towards work. Cleared NZX dealer accreditation exam.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate – Institutional Equities
Jarden
06.2021 - Current
- Responsible for mid-office functions within the institutional equity team including post-execution trade support, trade bookings and trade lifecycle management
- Accurate allocation and booking of client trades and assist in bookings of prop desk when required
- Booking intercompany trades and work closely with the team in Australia to ensure smooth operational efficiency
- Assist the team (when skeleton staff) for covering currency for dual listed stocks in ASX and NZX markets and booking FX trades
- Use relevant booking systems like Omgeo, ETC to match client trades & allocations accurately
- Investigate booking errors and resolve the same in timely manner
- Understand various client accounts and settlement processes
- Executing daily operational reports for client trades and the desk
- Complete end of day processes i.e., conduct reconciliation checks to ensure P&L is nil & positions are reflected correctly
- Work closely with operations functions and infrastructure groups to support a 'one team approach'
- Participate and contribute to the various strategic initiatives; keep improving and evolving processes
- Assisting the IT team to implement bookings in a new system, automation of reports which need to be sent to the client at the end of the day
- Assisting with the trade lifecycle and resolving issues with trade settlement and matching
- Ensuring that all escalations are investigated and resolved in a timely manner
- Instrumental in creating SOPs for every process which we perform in the role and creating a master file with all relevant details for clients which can be used as a reference guide during the booking process
- Booking and reporting of swap trades
- Proactively identify issues/gaps within the processes and offer solutions to close the gaps.
- Managed a diverse portfolio of accounts, maintaining strong client relationships through exceptional service delivery.
- Streamlined the onboarding process for new clients, ensuring efficient account setup and seamless transition into our services.
- Participated in cross-functional teams focused on enhancing collaboration between sales, research, trading, operations, compliance, and legal departments.
Settlements Specialist
ASB Bank Limited
06.2014 - 05.2021
- Started the role within the custody space of Settlements team, wherein I look after the nominee and custody function
- Within the nominee space, I process daily reconciliations for Australia and New Zealand stocks, load new stock codes, update daily prices for funds and process name changes
- Review ASX daily dairy and update client’s portfolio on stock holdings based on different corporate action
- Process off market transfers for customers that hold New Zealand and Australian stocks
- Process daily mail that comes from registries for our customers
- Process Australian dividends that we receive in form of cash or stock (DRP) and put it through the tax model and upload journal entries after approval from the manager
- Ensure all processes are being followed diligently and executed as per compliance guidelines
- Within the custody space, instruct offshore market trades to our custodian in USA
- Process payments in order to fund the different currency accounts based on trades placed by customers in different markets, so mirror the same with movements with our custodian trade report and determine if we must fund or repatriate funds in required currencies
- Cash reconciliation for custody holdings and ensure we hold same cash balances at end of the day as our custodians record
- Process BPAY payments for Australian stocks which is a result of corporate actions
- Proactively think of different methods for process improvements
- Handle enquires from premium and retail broking teams for nominee clients relating to their holdings, dividends etc
- EOY tax reporting for 2 consecutive years based FATCA and CRS guidelines
- Consistently updating SOPs for different functions and reviewing them on monthly basis
- Worked on a class action remediation project
- Place overseas orders on Bloomberg and assist the operating team when required.
Bank Switching consultant
ASB Bank Limited
09.2016 - 03.2018
- Process incoming and outgoing bank switches within stipulated Service Level Agreement
- Liaise with internal departments and advise them of the correct procedures
- Maintain high level of accuracy and attention to detail while closing the accounts and transferring funds, loading payments and processing the bank switches
- Work with a sense of urgency with the ability to prioritize between tasks
- Resolve customer enquiry by identifying the problem and providing a resolution to improve experience
- Identify and improve processes by eliminating waste such as time, paper
- Retrieve payments of the customer’s and send the information to the other banks
- Enter the data into the bank switch tool accurately
- Load automatic payments, bill payments and direct debits on customer account
- Actively participate in team meetings and give feedback to improve process
- Managed a high-volume of workload within tight time frames
- Proactively engage, learn different process which completes the entire switch.
Cashier
ASB Bank Limited
06.2014 - 08.2016
- Ensuring all cash is counted and credit accurately into customer account
- Security procedures are followed and strictly adhered to
- Count all the cash and balance at end of each work shift
- Maintain workflow in accordance with standard operating procedures
- Follow the cheque acceptance rules and process domestic and Foreign Cheque
- Process cheque batches in a timely manner
- Identification and resolution of issues impeding workflow performance.
Switching Specialist
ASB Bank Limited
10.2012 - 03.2013
- Administer the Bank Switch of customer and ensure the process goes through smoothly
- Assist customers and advise them of any changes at different phase of the bank switch
- Respond to customer enquires via email, telephone, and letter
- Identify errors and administer the bank switch holistically and take corrective measures if necessary
- Ensure that process is completed with stipulated Service Level Agreement (SLA)
- Format and send letter’s out to the customer at each stage of their switch
- Identify customer needs and provide them with education regarding the bank’s products and services.
Bank Switch Processor - Operational Services
ASB Bank Limited
04.2012 - 10.2012
- Process the Switch within stipulated turnaround time
- Ensure each step of the process is followed in the same manner each time
- Retrieve payments of the customer’s and send the information to the other banks
- Enter the data as per the process into the system accurately
- Ensure each switch received has been correctly filed, scanned, and imaged
- Load Automatic payments, Bill Payments, and Direct debits on customer account
- Managed a high-volume workload thus ensuring all details are correctly entered into the system
- Proactively engage, learn different process which completes the entire switch.
Customer Service Representative
ASB Bank Limited
03.2011 - 03.2012
- Respond to inbound service calls in a fast-paced, high-volume call center
- Resolve customers queries and recommend an effective solution which suit their needs
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Strive for one call resolution of customer issues
- Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels
- Establish and build rapport with each customer to hold quality conversation.
Education
Post graduate diploma in Business and Administration - Finance
MET Asian Management Development Centre
Mumbai, India06.2007
Bachelor of Commerce - Accounts
University of Mumbai
Mumbai, India04.2005
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Microsoft Office
- Adaptability
- Continuous Improvement
- Goal-Oriented
- Compliance adherence
- Risk Analysis
Certification
- Accredited NZX Dealer
Timeline
Associate – Institutional Equities
Jarden
06.2021 - Current
Bank Switching consultant
ASB Bank Limited
09.2016 - 03.2018
Settlements Specialist
ASB Bank Limited
06.2014 - 05.2021
Cashier
ASB Bank Limited
06.2014 - 08.2016
Switching Specialist
ASB Bank Limited
10.2012 - 03.2013
Bank Switch Processor - Operational Services
ASB Bank Limited
04.2012 - 10.2012
Customer Service Representative
ASB Bank Limited
03.2011 - 03.2012
Post graduate diploma in Business and Administration - Finance
MET Asian Management Development Centre
Bachelor of Commerce - Accounts
University of Mumbai
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