Karishma Prasad

• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for the upper management
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Coordinated with human resources department to handle payroll and personnel databases.

• Coordinated with various divisions and departments in servicing of routine banking transactions.
• Extended and sustained relationships with customers to maintain and grow business.
• Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
• Worked with customers to procure updated financial information on continuous basis.
• Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
• Reviewed demand deposit profitability analysis and outlined strategies to bring unprofitable accounts back to profitable status.
• Evaluated risk and demand deposit balances of each account to properly price loans to meet profitability standards.
• Followed-up on loan exceptions to achieve timely clearings.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

• Prepared meeting materials, set up conference rooms and took notes.
• Supported special financial and business projects with administrative assistance.
• Maintained smooth back-office functions to promote efficient business operations.
• Provided basic IT support to office users of desktops, laptops and devices.
• Held meetings to communicate new policies and procedures to appropriate personnel.
• Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
• Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
• Developed monthly reports.
• Managed day-to-day development issues.
• Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
• Monitored executive and site schedules to coordinate meetings and corporate events.
• Evaluated business data and reported o findings to inform stakeholders.
• Processed employee expense reports quickly to prevent delays in payouts.
• Executed training programs.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Worked closely with management to strategise sales techniques to increase branch production and customer service.
• Promoted financial products by maintaining excellent service offering knowledge.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Achieve and seek to outperform against sales and quality targets as a Branch
• Contribute to branch performance to deliver growth that meets Bank and Branch objectives
• Developing strong relationship with staff to drive out performance.
• Actively build relationships with other key business units and actively participate in and support bank initiatives.
• Support and actively assist team members with the workload of the branch and share successes and ideas within the team
• Assessing Complex home lending in Canterbury region.
• Training staff around policy in lending, upcoming changes in product and introducing new campaigns.

• Delivering high quality customer interactions, take ownership of customer problems, and strive to delight every customer
• Proactively deepen customer relationships, by utilising the A-Z Review to explore & understand their financial needs, offer the best possible total financial solution and close sales
• Act as a role model and peer coach to deliver the desired customer experience
• Contribute to overall profitability, achieving and outperform against targets
• Actively seek opportunities to make appropriate customer referrals to accredited specialist staff
• Handling the team as and when required or in the absence of Team Leader

• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
• Answered constant flow of customer calls with minimal wait times.
• Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Scheduled staff to establish adequate coverage during peak business hours.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Managed staff hiring, training and supervision.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Implemented policies and standard operating procedures for continuous improvement.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.