Karl Hobman
Elsdon,New Zealand
Overview
27
27
years of professional experience
Work History
Event Security
Red Badge Group
Wellington
06.2023 - Current
- For the last year my primary role for Red Badge has been as one of the team leaders for their bag search team at Sky stadium, Wellington
- As well as general security at Wellington Events premises, such as TSB Arena, Michael Fowler Centre and the St James theatre
- Recently I’ve managed the control room during event at the TSB Arena.
Customer Financial Wellbeing
ANZ Bank New Zealand Limited
10.2022 - 11.2024
- Associate with customer contact team, role is primarily taking inbound call and setting up arrangements with customers on accounts that are out of order, either transactional accounts, personal loan, credit card and home loans
- Secondary roles include manually preparing account statements, prepared pre-write-off letters and responding to internal emails.
Customer Financial Wellbeing
ANZ Bank New Zealand Limited
11.2021 - 10.2022
- Case management team secondment, monitoring hardship trial arrangements, re-assessing hardship for monitoring purposes.
Customer Financial Wellbeing
ANZ Bank New Zealand Limited
07.2011 - 11.2021
- Within the unsecured team I have dealt with a variety of different bank products, mainly transactional accounts, credit cards and personal loans
- I have also dealt with accounts where the customer is deceased or they are suffering financial hardship, this includes assessing their ability to repay debt
- As well as liquidations and personal insolvencies.
Collections Officer
National Bank
06.2009 - 07.2011
- Dealing with National Bank customers on inbound and outbound calls, with inquires relating to overdrawn accounts and missed mortgage payments, resolving those issues while adhering to ANZ National Bank policies and procedures.
Accounts Receivable
New Zealand Post
12.2008 - 06.2009
- I was dealing with inbound inquiries from a wide range of internal and external clients, ranging from simple account balances, finding missing payments to the investigating and processing credits, where mistakes have been made with orders.
Account Manager
Credit Consultants Debt Services Ltd
08.2008 - 12.2008
- I liaised between our clients from multi-nation companies to sole charge business and the people that owed them money
- Trying to balance what the company requires and what the debtors could afford to pay.
Team Leader
Credit Consultants Debt Services Ltd
12.2007 - 08.2008
- I was the team leader for a group of collections officers
- My primary job was to motivate them with either corrective or motivational feedback, to enable them to meet their Key Performance Indicators
- Also, as part of my job I was involved in recruiting, training new staff and team member’s annual reviews.
Collection Officer
Ministry of Justice
04.2006 - 12.2007
- I was part of the Special Projects Team, dealing with the top 10% of fine defaulters
- As part of the team training, I did a Write Group Business writing course and used those skills to respond to customer complaints
- Before that I was 2IC for a collections team
- Task included, Taking inbound and outbound calls, Setting up payment arrangement, Processing credit card payments, Assessing people ability to repay fines, Following up on files in default, Supporting the team leader in running the team, Ongoing training with new team members.
Head Chef
Portland Hotel
02.2003 - 02.2006
- As the head chef I was responsible for the day to day running of the kitchen, this included ordering supplies, rostering and training staff, maintaining good hygiene practices, assigning daily task
- I had to maintain strict budgets regarding food and wage cost and reporting these back to senior managers and hotel owners
- I also planned and costed menus both for function food and the al a carte restaurant
- I was also involved in yearly performance reviews for all kitchen staff.
1st Cook
Bellevue Gardens EST
08.2001 - 02.2003
- I was responsible for preparing and cooking food from our varied menus for both our corporate clients and the public
- I also helped maintain good food and hygiene practises.
Head Cook
Gourmet Burgers
02.1998 - 08.2001
- As the head cook, I was responsible for the day to day running of the kitchen, this included ordering supplies, rostering and training staff, maintaining good hygiene practices, assigning daily task
- I sourced and vetted supplies to maintain budgets regarding food costs while maintain quality and reported these back to the business owners
- Other tasked included yearly performance reviews and hiring kitchen staff.
Timeline
Event Security
Red Badge Group
06.2023 - Current
Customer Financial Wellbeing
ANZ Bank New Zealand Limited
10.2022 - 11.2024
Customer Financial Wellbeing
ANZ Bank New Zealand Limited
11.2021 - 10.2022
Customer Financial Wellbeing
ANZ Bank New Zealand Limited
07.2011 - 11.2021
Collections Officer
National Bank
06.2009 - 07.2011
Accounts Receivable
New Zealand Post
12.2008 - 06.2009
Account Manager
Credit Consultants Debt Services Ltd
08.2008 - 12.2008
Team Leader
Credit Consultants Debt Services Ltd
12.2007 - 08.2008
Collection Officer
Ministry of Justice
04.2006 - 12.2007
Head Chef
Portland Hotel
02.2003 - 02.2006
1st Cook
Bellevue Gardens EST
08.2001 - 02.2003
Head Cook
Gourmet Burgers
02.1998 - 08.2001
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