Karl Hobman
Lower Hutt,New Zealand
Summary
Experienced Customer Financial Services Representative with a proven track record in supporting diverse clients and delivering strong outcomes. Eager to embrace new challenges, I leverage my skills in communication, problem-solving, and navigating complex systems. My background as a Customer Financial Wellbeing Officer, Team Leader, and elite athlete has honed resilience, teamwork, and leadership. Proudly representing New Zealand in the Para Waka Ama team, I bring discipline, drive, and dedication to every professional opportunity.
Overview
27
27
years of professional experience
Work History
Event Security
Red Badge Group
06.2023 - Current
- For the six months, my primary role for Red Badge has been as one of the team leaders for their bag search team at Sky Stadium, Wellington
- As well as general security roles at Wellington Events premises, such as TSB Arena, Michael Fowler Centre, and the St James theatre
- Recently I have managed the control room during events at the TSB Arena
Customer Financial Wellbeing - Associate
ANZ Bank New Zealand
10.2022 - 11.2024
- Resolved customer account issues by managing inbound call responses effectively.
- Facilitated transactions for personal loans, credit cards, and home loans as needed.
- Coordinated tailored solutions for customers, leading to improved satisfaction levels.
- Executed manual preparation of account statements and pre-write-off letters.
- Accurately maintained customer account records on all core banking systems.
- Addressed internal email inquiries to support operational efficiency.
Customer Financial Wellbeing - Case Management
ANZ Bank New Zealand
11.2021 - 10.2022
- Provided individualized support to clients facing home loan payment challenges due to personal circumstances.
- Managed approximately seventy clients at various stages of the process simultaneously.
- Assisted clients with temporary payment capabilities by granting additional time and monitoring payments.
- Established loan repayment breaks for clients unable to make immediate payments, exploring alternative solutions.
- Guided clients lacking any ability to resume payments in near future.
- Coordinated communication between bank expectations and client needs, outlining necessary processes.
- Issued property law act notices as needed, proceeding with mortgagee sales when required.
- Facilitated resolution of client issues while adhering to banking policies and regulations.
Customer Financial Wellbeing- Unsecured Recoveries
ANZ Bank New Zealand
07.2011 - 11.2021
- Managed various bank products, including transactional accounts, credit cards, and personal loans.
- Coordinated arrangements to restore accounts to good standing.
- Oversaw communications with families of deceased customers or solicitors to resolve debts and distribute funds.
- Assessed financial situations of customers facing unforeseen hardships to identify potential solutions.
- Developed tailored recovery plans, utilizing repayment breaks or refinancing options for ANZ debt.
- Administered accounts for companies in liquidation, collaborating with liquidators and guarantors to recover debts.
- Processed closures of company accounts upon completion of liquidation procedures.
- Assisted customers navigating personal insolvency, including No Asset Procedure, Bankruptcy, and Court-Ordered payments.
Collections Officer
National Bank
06.2009 - 07.2011
- Executed inbound and outbound calls to establish repayment arrangements for overdrawn accounts and missed mortgage or personal loan payments.
Accounts Receivable
New Zealand Post
12.2008 - 06.2009
- Oversaw inquiries from various internal and external clients, investigating and processing credits for order discrepancies.
Account Manager
Credit Consultants Debt Services Ltd
08.2008 - 12.2008
- Consulted with clients, from multinational corporations to sole proprietorships, regarding payment collections.
- Negotiated between company demands and debtor financial situations to identify acceptable payment solutions.
Team Leader
Credit Consultants Debt Services Ltd
12.2007 - 08.2008
- Directed a team of twelve collections officers, ensuring achievement of Key Performance Indicators.
- Provided daily assistance through process expertise and actionable feedback.
- Participated in recruitment and onboarding processes for new personnel.
- Oversaw annual performance evaluations to promote team growth and accountability.
Collection Officer
Ministry of Justice
04.2006 - 12.2007
- Participated in Special Projects Team, targeting top 10% of fine defaulters.
- Utilized business writing skills gained from training to effectively address customer complaints.
- Functioned as second-in-command for collections team, improving workflow efficiency.
- Managed inbound and outbound communication to establish payment arrangements.
- Evaluated repayment ability while processing credit card transactions.
- Followed up on delinquent accounts to expedite resolution process.
- Assisted team leader with operational tasks and team dynamics.
- Provided continuous training support for onboarding new employees.
Head Chef
Portland Hotel
02.2003 - 02.2006
- Directed daily kitchen operations, including supply ordering and staff training.
- Managed strict budgets for food and labor costs, reporting results to senior management.
- Planned and priced menus for both function catering and à la carte service.
- Conducted annual performance reviews for all kitchen personnel.
1st Cook
Bellevue Gardens EST
08.2001 - 02.2003
- I prepared and cooking food from our varied menus for both our corporate clients and the public.
- I also helped maintain good food and hygiene practices.
Head Cook
Gourmet Burgers
02.1998 - 08.2001
- As the head cook, I was responsible for the day to day running of the kitchen, this included ordering supplies, rostering and training staff, maintaining good hygiene practices, assigning daily task.
- I sourced and vetted supplies to maintain budgets regarding food costs while maintain quality and reported these back to the business owners.
- Other tasked included yearly performance reviews and hiring kitchen staff.
Education
High School Diploma -
Wainuiomata College
Wainuiomata, NZ12-1997
Skills
- Team leadership
- Customer service and support
- Conflict resolution strategies
- Time management
- Crowd control
- Emergency response planning
- Surveillance monitoring
- Communication skills
- AML/CFT compliance implementation
- Microsoft Office proficiency
- Current security license (COA)
- Incident reporting and documentation
- Access control management
Accomplishments
- Member of the NZ para waka ama team, with medals from different world events
- Member of the committee for the Porirua Canoe and Kayak Club
References
References available upon request.
Timeline
Event Security
Red Badge Group
06.2023 - Current
Customer Financial Wellbeing - Associate
ANZ Bank New Zealand
10.2022 - 11.2024
Customer Financial Wellbeing - Case Management
ANZ Bank New Zealand
11.2021 - 10.2022
Customer Financial Wellbeing- Unsecured Recoveries
ANZ Bank New Zealand
07.2011 - 11.2021
Collections Officer
National Bank
06.2009 - 07.2011
Accounts Receivable
New Zealand Post
12.2008 - 06.2009
Account Manager
Credit Consultants Debt Services Ltd
08.2008 - 12.2008
Team Leader
Credit Consultants Debt Services Ltd
12.2007 - 08.2008
Collection Officer
Ministry of Justice
04.2006 - 12.2007
Head Chef
Portland Hotel
02.2003 - 02.2006
1st Cook
Bellevue Gardens EST
08.2001 - 02.2003
Head Cook
Gourmet Burgers
02.1998 - 08.2001
High School Diploma -
Wainuiomata College
Similar Profiles
Mieke Van DykMieke Van Dyk
Casual Event Worker at Red Badge GroupCasual Event Worker at Red Badge Group
Athena NgutuAthena Ngutu
Event Security Guard at Red Badge GroupEvent Security Guard at Red Badge Group
Jake HoggartJake Hoggart
Event Security Guard/Team Leader at Red Badge GroupEvent Security Guard/Team Leader at Red Badge Group