Karla Dowie
Ashburton
Summary
Genuine and hardworking professional known for embracing challenges and maximizing opportunities. Cultivated strong teamwork skills and a positive attitude through collaborative experiences, while consistently demonstrating reliability and a willingness to assist others. Committed to personal growth and dedicated to delivering value within a supportive environment.
Overview
16
16
years of professional experience
Work History
Support worker
The Chris Ruth Center
Ashburton
04.2025 - 07.2026
- Support adults with disabilities in their daily routines and activities.
- Assist clients with personal care while maintaining dignity and respect.
- Support clients to work towards their individual goals.
- Assist with activities and encourage participation and independence.
- Resolved client complaints and escalations, ensuring client satisfaction and continuity of support.
- Work alongside colleagues to provide consistent and supportive care
- Addressed client inquiries promptly to enhance daily operations and improve client experience.
- Collaborated with management to pinpoint process improvement opportunities, streamlining care delivery.
- Maintained clean and well-organized environment for client happiness and safety.
- Ensure clients have their belongings and requirements organized before returning home.
- Conducted training sessions for new team members on procedures and customer service best practices.
- Maintained positive working relationship with fellow staff and management.
Serving customers
Eat Cafe
Ashburton
04.2021 - 10.2021
- Delivered friendly, efficient customer service to enhance customer satisfaction.
- Inspected finished products for quality assurance before serving customers.
- Prepared barista coffees and other beverages.
- Assisted with food preparation.
- Maintained clean, stocked and organised service areas.
- Completed opening and closing procedures.
- Conducted quality assurance inspections of finished products to ensure high standards before serving customers.
Greeting and seating customers
The Town House
Westport
02.2014 - 11.2014
- Welcomed customers, ensuring a positive first impression and friendly front-of-house service.
- Seated customers, enhancing their dining experience through attentive assistance.
- Accurately took customer orders, ensuring satisfaction and timely service.
- Served meals and beverages.
- Supported restaurant opening procedures by preparing the dining area and ensuring supplies were stocked. and closing the restaurant.
- Worked collaboratively with the wider hospitality team
Cleaning machinery
Washdown
Ashburton
02.2013 - 12.2013
- Maintained cleanliness of machinery and work areas to meet safety and hygiene standards.
- Implemented proper cleaning techniques for different surfaces and materials.
- Disinfected high-touch areas to promote health and safety standards.
- Managed waste disposal procedures to maintain cleanliness and orderliness.
- Disinfected high-touch areas to uphold health and safety protocols.
- Oversaw waste disposal procedures to ensure cleanliness and organization.
- Collaborated with team members to complete cleaning tasks efficiently.
- Worked efficiently as part of a team in an industrial environment.
- Organized cleaning supplies and equipment for easy access and efficiency.
Serving customers
KFC
Ashburton
02.2010 - 11.2010
- Provided prompt and friendly service to customers in high-volume fast-food setting.
- Prepared food items to ensure timely and quality service.
- Assisted with food preparation.
- Collaborated with team members to enhance overall customer experience.
Skills
- Disability and community support
- Daily living support
- Personal care assistance
- Nutritional support
- Meal preparation
- Client support
- Client engagement
- Safety compliance
- Teamwork and supporting colleagues
- Team collaboration
- Effective communication
- Customer service and communication
- Problem solving
- Time management
- Relationship building
- Time management
Reference
ON REQUEST
Timeline
Support worker
The Chris Ruth Center
04.2025 - 07.2026
Serving customers
Eat Cafe
04.2021 - 10.2021
Greeting and seating customers
The Town House
02.2014 - 11.2014
Cleaning machinery
Washdown
02.2013 - 12.2013
Serving customers
KFC
02.2010 - 11.2010