Karla Ganzaroli
Christchurch
Summary
Adaptable professional with a proven track record of excelling in diverse environments. Experienced in customer relations and service delivery, with a strong background in addressing client needs and enhancing service experiences. Demonstrated ability to collaborate effectively with team members to achieve results and adapt to evolving situations. Skilled in conflict resolution and customer engagement, contributing to a positive and productive work environment.
Overview
22
22
years of professional experience
Work History
Compliance Officer
Christchurch City Council
01.2023 - Current
- Managing compliance and enforcement duties, providing excellent customer service, handling complaint triage, prioritizing workloads, and managing schedules to ensure timely service delivery.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced incident rates by implementing robust compliance monitoring and enforcement mechanism.
Brand Ambassador
The In Group
06.2021 - 11.2022
- Delivered product advice and excellent customer service in supermarkets, maintained organized and clean displays.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Clinic Support and Receptionist
VetEnt Clinic
04.2022 - 09.2022
- Managed front desk operations including appointment scheduling, triage, customer phone support, administrative duties, and animal care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Vet Nurse Assistant
Our Vets St Albans
08.2020 - 01.2021
- Assisted veterinary nurses with animal care, medication, surgical prep, and reception duties.
- Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
- Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
Receptionist
Nouveau Canine Design
03.2020 - 01.2021
- Handled client appointments and general administration.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
SAP Procurement Specialist Consultant
GFX Consultoria
01.2015 - 12.2017
- Provided SAP consulting services across various industries, specializing in procurement cycle management, inventory control, and client training.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Drove standardization across procurement processes which resulted in greater consistency, improved efficiency, and reduced errors.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
Logistic and Procurement Coordinator
River Business
03.2012 - 11.2012
- Oversaw supply chain operations, ensuring timely delivery of products.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines.
- Negotiated favorable supplier contracts for improved product quality and cost savings.
Custom Broker
Telsan
10.2010 - 02.2012
- Managed customs documentation and compliance for international shipments.
Procurement Officer
Marex Ship Supply
02.2009 - 10.2010
- Handled procurement processes and supplier relations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
Receptionist
Seara Hotel
08.2007 - 12.2008
- Provided front desk and guest services.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Travel Agent
Heliance Turismo
07.2003 - 11.2005
- Booked travel arrangements and provided customer service.
Education
Business and Technology - Level 4
Open Polytechnic
Christchurch, NZ09-2025
BBA - Business Administration
Estácio De Sá
01.2017
MBA - Master of International Commerce And Finance
UNIFOR
Brazil 11-2011
BBA - Tourism And Hospitality Management
Estácio De Sá
Brazil 11-2008
Skills
- Customer support expertise
- Effective communication skills
- Problem Solving & Triage: Skilled in assessing customer needs, prioritizing issues, and managing complaint triage effectively
- Proficient in Microsoft Office Suite and SAP
- Collaborative team player
- Adaptable under pressure
- Complaint handling
- Call center experience
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Compliance Officer
Christchurch City Council
01.2023 - Current
Clinic Support and Receptionist
VetEnt Clinic
04.2022 - 09.2022
Brand Ambassador
The In Group
06.2021 - 11.2022
Vet Nurse Assistant
Our Vets St Albans
08.2020 - 01.2021
Receptionist
Nouveau Canine Design
03.2020 - 01.2021
SAP Procurement Specialist Consultant
GFX Consultoria
01.2015 - 12.2017
Logistic and Procurement Coordinator
River Business
03.2012 - 11.2012
Custom Broker
Telsan
10.2010 - 02.2012
Procurement Officer
Marex Ship Supply
02.2009 - 10.2010
Receptionist
Seara Hotel
08.2007 - 12.2008
Travel Agent
Heliance Turismo
07.2003 - 11.2005
Business and Technology - Level 4
Open Polytechnic
BBA - Business Administration
Estácio De Sá
MBA - Master of International Commerce And Finance
UNIFOR
BBA - Tourism And Hospitality Management
Estácio De Sá
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