Karla Scriven
Warkworth,Auckland Region
Summary
Experienced Residential Property Manager with background leading daily activities for income-producing real estate. Practiced at identifying and meeting residents' needs. Successful at raising occupancy rates by securing long-term tenants. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
5
5
years of professional experience
Work History
Residential Property Manager
Ray White Warkworth
02.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw management of 100 properties while providing general service to tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated leads for sales and rental properties through cold calls and referrals.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Learn to Swim Teacher
Northern Arena
10.2020 - 04.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Took notes strengths and weaknesses of each child in class to track progress.
- Developed and implemented lesson plans based on individual student needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Implemented proper safety protocols and emergency response plans.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Collaborated with swim team coaches to develop successful training plans.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Encouraged participants to stay motivated and reach fitness goals.
- Implemented new and creative exercise routines to keep participants motivated.
- Set up and broke down equipment before and after classes.
- Assisted with marketing and promoting of classes and services.
Store Assistant
Tank Juice Bar
06.2019 - 10.2020
- Followed all cleanliness and sanitation procedures.
- Processed payments correctly and promptly.
- Described menu items and daily specials to customers.
- Created unique juice blends and recipes.
- Greeted approximately 50 customers daily.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
Restaurant Waitress
Kuzina Restaurant
10.2018 - 10.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Orewa College
Orewa, NZCertificate, Residential Property Management Lvl 4 - New Zealand Certificate in Residential Property Ma
Skills
SkillsSkills
- New Construction
- Tenant and Eviction Laws
- Emergency Services
- Lease Documents
- Property Walks
- Rent Pricing Optimization
- Fair Housing Laws Knowledge
- Manage Rentals
- Renewals Management
- Oversee Maintenance
- Administrative Leadership
- Serve Customers
- Rent Growth
- Collect Payments
- Inspect Buildings
- Maintenance and Supply Requests
- Insurance Coordination
- Unit Vacancies
- Tenant Improvements
- Codes and Regulations
- Landscaping and Grounds Maintenance
- Property Tours
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Residential Property Manager
Ray White Warkworth
02.2021 - Current
Learn to Swim Teacher
Northern Arena
10.2020 - 04.2022
Store Assistant
Tank Juice Bar
06.2019 - 10.2020
Restaurant Waitress
Kuzina Restaurant
10.2018 - 10.2019
High School Diploma -
Orewa College
Certificate, Residential Property Management Lvl 4 - New Zealand Certificate in Residential Property Ma
Skills
Similar Profiles
Amber BauschAmber Bausch
Assistant Property Manager at Ray White Real EstateAssistant Property Manager at Ray White Real Estate
Tahlia SammuttTahlia Sammutt
Property Manager at Ray White Ferntree GullyProperty Manager at Ray White Ferntree Gully
Abu Huraira RahmanAbu Huraira Rahman
Salesperson at Ray White Real EstateSalesperson at Ray White Real Estate